[cisco-voip] Agent reserve issue

[Jason Aarons (US)]

Reactive script debug and UCCX log files would need to be reviewed
-jason

 

Did it work before? What changed? Is this new deployment?

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of shary shary
Sent: Friday, May 15, 2009 8:22 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Agent reserve issue
Importance: High

 

hi all,
 
I have installed UCCX 7.0 with UCM 6.1.2 . i am trying to land a call on
agent but it when hit the trigger after playing prompt the agent gets
reserve state for a sec and then gets Not Ready and call goes to queue.
Any idea
 

Regards,






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