[cisco-voip] Voice Mail Question

[ccieid1ot]

Alt Extension.

On Sat, May 16, 2009 at 7:50 PM, Gin Murray <kinusca at gmail.com> wrote:
> Hi,
>
> My customer is requesting teh following setup :
>
> Once a user Dials "0" for the operator or a call comes in via the call
> handler, the call should land in the operator console and if she doesn't
> pickup, after a few rings the call shud go to another extension (of person
> A) and if that person A doesn't pick up, then it should go to a general
> Mailbox.
>
> I guess it should be teh personal Mailbox of person A.
>
> i am using CCM 4.2 and CU 4.x.
>
> My question is , the calls are going to Person A but when he doesn't pickup
> it is going back to the Mailbox of teh operator, How do i make it go to the
> person A's mailbox.
>
> Is there a way I can share the mailbox of two persons.
>
> I tried doing a shared line between the two people but since it rings at
> both places it was not acceptable.
>
> Thanks
> Gin
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