[cisco-voip] IP Phone error msg

[Ed Leatherman]

The two phones started working on their own, on-site techs pulled the
power on both the phone and the 7914, seemed to sort it out. I don't
think they tried the factory reset procedure.

TAC engineer told me they had seen this once before on an upgrade from
4 to 6, and the same workaround that we used also worked in that case.
There wasn't any further followup to it, so no idea why it messed up.
We're going to leave well enough alone for the moment.

On Mon, May 18, 2009 at 11:39 AM, Paul <asobihoudai at yahoo.com> wrote:
>
> Not sure what would cause this issue but I'm assuming you've already tried a factory reset of these phones to have it pull new software from your TFTP server(s)?
>
>
> ----- Original Message ----
> From: Ed Leatherman <ealeatherman at gmail.com>
> To: Cisco VOIP <cisco-voip at puck.nether.net>
> Sent: Monday, May 18, 2009 11:01:47 AM
> Subject: [cisco-voip] IP Phone error msg
>
> Hey folks,
>
> Anyone seen this error before on a 7960?
> "Requesting Feature Key Sta..."
>
> Phone registers to CM (v6.1.3), but is not usable, no dialtone etc.
> Common factor has been all phones with this msg have 7914 expansion
> modules. Changing the phone button template to a new template has
> fixed 90% of them, but there are a few still that won't work. Any idea
> what would cause this?
>
> Upgraded CM over the weekend from 5.1
>
> --
> Ed Leatherman
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>
>
>
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>



-- 
Ed Leatherman