[cisco-voip] Unity & Caller Input Map

[Jeff Ruttman]

Greetings,

 

Once a caller hits someone's VM, we would like to be able to give the
caller the option to press 0 and send the caller to our operator.
Actually we do this already using Caller Input in Unity.  Nowadays we
have multiple offices and would like to have such an option for each
office, so we can send the caller to an admin asst. located at each
office--rather then just send the caller to our main office operator.  

 

Problem is, it appears the Caller Input Map's keys are limited to 12
total; we need more than are available.  I assume I'm correct that you
can't set up Caller Input to enter 2 digits, say 1 and 5, to send a
caller somewhere?  Any other way to accomplish this in Unity?

 

Thanks

jeff

 

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