[cisco-voip] Calling Group in CallManager 4.2

[Mike J. Erickson]

Hi all,

Looking to add a customer service type group that users login to answer calls from customers.  2-3 users in the office would login when available.  If no one is logged in the call will be sent to an IPCC script to route to field techs.  I would prefer not to use IPCC for the people in the office.  We are running CM 4.2(3) (Upgrading shortly).  Any assistance would be appreciated.

Thanks,
Mike




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