[cisco-voip] Cisco Attendant console and CCM version 7

Wed May 27 11:10:10 EDT 2009

I don't recall seeing it above, but what was the rational of removing AC?

On Wed, May 27, 2009 at 8:07 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Not necessarily,  I have a customer with 6 operators/receptionists but
> that’s because there are 6 different sites and there is an operator at each
> site.  I’d imagine there are many others with this type of setup.
>
> I have no idea what I’m going to do when it’s time for 8.0, ARC is
> ridiculously expensive for functionality these people have had for free for
> years.
>
>
>
>
>
> *Matthew Loraditch*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
> *Sent:* Wednesday, May 27, 2009 10:55 AM
> *To:* 'Bill Talley'
> *Cc:* cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] Cisco Attendant console and CCM version 7
>
>
>
> Notice the B instead of D. I usually lead in with the CUBAC software. Also
> if you have more than two or three “operators” you probably have a call
> center and are putting the wrong product in for the customer.
>
>
>
> *From:* Bill Talley [mailto:btalley at gmail.com]
> *Sent:* Wednesday, May 27, 2009 9:53 AM
> *To:* Voice Noob
> *Cc:* Syed Khalid Ali; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco Attendant console and CCM version 7
>
>
>
> I thought CUDAC listed at $1395/seat.  I could be wrong, but is that not
> per seat?  There's also added costs for software maintence, the server to
> run it on, hardware maintence for the server, and labor to install it.
>
> On Wed, May 27, 2009 at 9:49 AM, Voice Noob <voicenoob at gmail.com> wrote:
>
> What are you paying $5,000 for? CUBAC is list $1,800 which can scale to
> monitor 500 phones.
>
>
>
> *From:* Bill Talley [mailto:btalley at gmail.com]
> *Sent:* Wednesday, May 27, 2009 9:45 AM
>
>
> *To:* Voice Noob
> *Cc:* Syed Khalid Ali; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco Attendant console and CCM version 7
>
>
>
> Yes, thanks for the clarification Noob.  I was referencing sales that
> occured prior to April 19 and those scenarios would no longer apply.
>
>
>
> Free goes along when you just need basic functionality of line status, park
> monitor, basic queuing and routing based on attendant availability for only
> or two people and no more than that.   Note the operative term in that
> statement is NOT 'free', it's 'basic'.  In my opinion, the ARC solutions
> don't provide the same basic functionality as attendant console* in as
> simple of a way*.   * I'm not trying to debate which is better, as ARC is
> a more scalable, more capable and probably more stable application.*  By
> saying 'basic' I'm including hardware requirements, admin procedures, costs,
> etc.  In the scenarios where we've installed the free Cisco Attendant
> Console, ARC is way overkill.  That's due to either resistence to cost, IT
> staffing levels/skill sets, budgets, hardware availability, etc.
>
>
>
> That being said, as Ryan mentioned, 'the writing's on the wall', and those
> scenarios will have to be dealt with.  However, there should be a better
> alternative for small to medium business with only one or two attendants
> than CUDAC.  Going from free to $5k for basic functionality is a big deal in
> some cases.
>
>
>
>
>
> On Wed, May 27, 2009 at 9:02 AM, Voice Noob <voicenoob at gmail.com> wrote:
>
> It may be “free” but the functionality is very poor compared to the other
> products. Also if you read the fine print it is only supported if you
> purchased and installed before the EOL date. Not if you purchase 6.1.
>
>
>
> *From:* Bill Talley [mailto:btalley at gmail.com]
> *Sent:* Wednesday, May 27, 2009 8:47 AM
> *To:* Voice Noob
> *Cc:* Syed Khalid Ali; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco Attendant console and CCM version 7
>
>
>
> Not speaking for Syed, but we've had clients request UCM 6.1 because Cisco
> Attendant Console is 'free' and supported for a longer period.  With UCM 7,
> at one time anyway, Attendant Console was only supported if the system was
> upgraded from a previous version to UCM 7.x.  Perhaps that's changed?
>
>
>
> AFAIK, CUBAC, CUDAC and CUEAC are a significantly priced add-on, too
> significant for many organizations in our case.
>
> On Wed, May 27, 2009 at 8:16 AM, Voice Noob <voicenoob at gmail.com> wrote:
>
> Why would you order 6.1? You can use CUBAC, CUDAC, or CUEAC product
> depending on your needs. They are all from ARC but are sold OEM by Cisco.
>
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Syed Khalid Ali
> Sent: Wednesday, May 27, 2009 6:18 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Cisco Attendant console and CCM version 7
>
> Dear all,
>
> I was checking the data sheet form CCM 7 and they are not bundled any
> more. so what is the alternative.
> I heard they have Enterprise Attendant Console and ARC Console.
>
> If we order version 6.1, do we still need to order the console separately?
>
> --
> Thanks,
> Syed Khalid Ali
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