[cisco-voip] Cisco Attendant console and CCM version 7

[Matthew Loraditch]

Not necessarily,  I have a customer with 6 operators/receptionists but that's because there are 6 different sites and there is an operator at each site.  I'd imagine there are many others with this type of setup.
I have no idea what I'm going to do when it's time for 8.0, ARC is ridiculously expensive for functionality these people have had for free for years.


Matthew Loraditch
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Wednesday, May 27, 2009 10:55 AM
To: 'Bill Talley'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

Notice the B instead of D. I usually lead in with the CUBAC software. Also if you have more than two or three "operators" you probably have a call center and are putting the wrong product in for the customer.

From: Bill Talley [mailto:btalley at gmail.com]
Sent: Wednesday, May 27, 2009 9:53 AM
To: Voice Noob
Cc: Syed Khalid Ali; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7

I thought CUDAC listed at $1395/seat.  I could be wrong, but is that not per seat?  There's also added costs for software maintence, the server to run it on, hardware maintence for the server, and labor to install it.
On Wed, May 27, 2009 at 9:49 AM, Voice Noob <voicenoob at gmail.com<mailto:voicenoob at gmail.com>> wrote:

What are you paying $5,000 for? CUBAC is list $1,800 which can scale to monitor 500 phones.



From: Bill Talley [mailto:btalley at gmail.com<mailto:btalley at gmail.com>]
Sent: Wednesday, May 27, 2009 9:45 AM

To: Voice Noob
Cc: Syed Khalid Ali; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7



Yes, thanks for the clarification Noob.  I was referencing sales that occured prior to April 19 and those scenarios would no longer apply.



Free goes along when you just need basic functionality of line status, park monitor, basic queuing and routing based on attendant availability for only or two people and no more than that.   Note the operative term in that statement is NOT 'free', it's 'basic'.  In my opinion, the ARC solutions don't provide the same basic functionality as attendant console in as simple of a way.    I'm not trying to debate which is better, as ARC is a more scalable, more capable and probably more stable application.  By saying 'basic' I'm including hardware requirements, admin procedures, costs, etc.  In the scenarios where we've installed the free Cisco Attendant Console, ARC is way overkill.  That's due to either resistence to cost, IT staffing levels/skill sets, budgets, hardware availability, etc.



That being said, as Ryan mentioned, 'the writing's on the wall', and those scenarios will have to be dealt with.  However, there should be a better alternative for small to medium business with only one or two attendants than CUDAC.  Going from free to $5k for basic functionality is a big deal in some cases.




On Wed, May 27, 2009 at 9:02 AM, Voice Noob <voicenoob at gmail.com<mailto:voicenoob at gmail.com>> wrote:

It may be "free" but the functionality is very poor compared to the other products. Also if you read the fine print it is only supported if you purchased and installed before the EOL date. Not if you purchase 6.1.



From: Bill Talley [mailto:btalley at gmail.com<mailto:btalley at gmail.com>]
Sent: Wednesday, May 27, 2009 8:47 AM
To: Voice Noob
Cc: Syed Khalid Ali; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco Attendant console and CCM version 7



Not speaking for Syed, but we've had clients request UCM 6.1 because Cisco Attendant Console is 'free' and supported for a longer period.  With UCM 7, at one time anyway, Attendant Console was only supported if the system was upgraded from a previous version to UCM 7.x.  Perhaps that's changed?



AFAIK, CUBAC, CUDAC and CUEAC are a significantly priced add-on, too significant for many organizations in our case.

On Wed, May 27, 2009 at 8:16 AM, Voice Noob <voicenoob at gmail.com<mailto:voicenoob at gmail.com>> wrote:

Why would you order 6.1? You can use CUBAC, CUDAC, or CUEAC product
depending on your needs. They are all from ARC but are sold OEM by Cisco.



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>
[mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Syed Khalid Ali
Sent: Wednesday, May 27, 2009 6:18 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Cisco Attendant console and CCM version 7

Dear all,

I was checking the data sheet form CCM 7 and they are not bundled any
more. so what is the alternative.
I heard they have Enterprise Attendant Console and ARC Console.

If we order version 6.1, do we still need to order the console separately?

--
Thanks,
Syed Khalid Ali
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