[cisco-voip] where are the messages going?

[Pat Hayes]

1. Verify whether the message was actually recorded - after you record
the message, hit # and dial the option to play your message back. If
there is nothing there, the problem is upstream of Unity (one way
audio)

2. Look for warnings/errors generated in event log when this user
receives a message

3. Check in exchange to see if forwarding is configured for that user's mailbox

4. Check exchange message tracking - does it show exchange receiving
the message? Does it get delivered to the user? If it shows the
message as delivered, likely something on the client end (inbox rule,
etc) is moving it (message must remain in inbox to be accessible).

On Thu, May 28, 2009 at 11:54 AM, Patty Mangers <PattyM at chemeketa.edu> wrote:
> Hello,
>
> I have a user with unity vm – seemly set up like all the other vm users,
> however, messages are not getting to the vm box.
>
>
>
> I have checked and double checked all settings and have even deleted him as
> a user and brought it all back with no success.
>
>
>
> We can access unity, his greetings are in place, it sounds as if the message
> is being recorded, I can listen to the message, press 1 to send the message
> but it is never delivered.  I can send the caller to another extension after
> the greeting and that works.
>
>
>
> Where could the messages be going?
>
> Any ideas?
>
>
>
> Thanks, Patty
>
>
>
>
>
> patty mangers l chemeketa community college l telecommunications systems l
> pattym at chemeketa.edu l 503.399.7769
>
>
>
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