[cisco-voip] CrossTalk?

[Matthew Saskin]

There have been DSP defects in the past that result in this.  Any
transcoding happening in the path?

-matt


On 5/28/09, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:
> The customer has a Verizon Business SIP Trunk, calls from Telco come
> into SIP CUBE 3845 running 12.4(24)T and then SIP-SIP to CallManager
> 7.0(2) to UCCX 7.0(1)SR1 where Cisco Agent Desktop to 7942
> (G711)(SCCP42.8-4-3S).
>
> What our UCCX 7.0(1) Agents complaining of is what we called CrossTalk
> (bleedover) in the old analog days....given this is all IP I don't see
> how we can have any cross talk. That maybe Verizon at backend switch is
> experiencing cross talk?
>
> Note From Supervisor;
> I was logged into UCCX Agent Desktop as Ready and received a call and
> started helping the customer, about 2 minutes later, both myself and the
> customer whom called me in the queue heard our hold music in the
> background, then they heard a co-worker Jon answering a call, "Thanks
> for call Express Parts Look Up, how can I help you?"
>
>
>
>
>
>
>
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