[cisco-voip] CrossTalk?

[Jason Aarons (US)]

The customer has a Verizon Business SIP Trunk, calls from Telco come
into SIP CUBE 3845 running 12.4(24)T and then SIP-SIP to CallManager
7.0(2) to UCCX 7.0(1)SR1 where Cisco Agent Desktop to 7942
(G711)(SCCP42.8-4-3S). 

What our UCCX 7.0(1) Agents complaining of is what we called CrossTalk
(bleedover) in the old analog days....given this is all IP I don't see
how we can have any cross talk. That maybe Verizon at backend switch is
experiencing cross talk? 

Note From Supervisor; 
I was logged into UCCX Agent Desktop as Ready and received a call and
started helping the customer, about 2 minutes later, both myself and the
customer whom called me in the queue heard our hold music in the
background, then they heard a co-worker Jon answering a call, "Thanks
for call Express Parts Look Up, how can I help you?" 







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