[cisco-voip] CrossTalk?

[Mark Holloway]

I assume you are doing media flow through since this is a SIP trunk to
Verizon.  Does it only happen with PSTN to VoIP calls?  Can you reproduce it
internally?  You may want to configure one internal phone as G.711 and
another as G.729 and use the 3845 for transcoding to see if you can
reproduce the problem.


On 5/28/09 8:22 PM, "Jason Aarons (US)" <jason.aarons at us.didata.com> wrote:

> The customer has a Verizon Business SIP Trunk, calls from Telco come into SIP
> CUBE 3845 running 12.4(24)T and then SIP-SIP to CallManager 7.0(2) to UCCX
> 7.0(1)SR1 where Cisco Agent Desktop to 7942 (G711)(SCCP42.8-4-3S).
> 
> What our UCCX 7.0(1) Agents complaining of is what we called CrossTalk
> (bleedover) in the old analog daysŠ.given this is all IP I don¹t see how we
> can have any cross talk. That maybe Verizon at backend switch is experiencing
> cross talk? 
> 
> Note From Supervisor;
> I was logged into UCCX Agent Desktop as Ready and received a call and started
> helping the customer, about 2 minutes later, both myself and the customer whom
> called me in the queue heard our hold music in the background, then they heard
> a co-worker Jon answering a call, "Thanks for call Express Parts Look Up, how
> can I help you?" 
> 
> 
> 
> 
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