[cisco-voip] CrossTalk?

Wes Sisk wsisk at cisco.com
Fri May 29 14:45:32 EDT 2009


CSCsg47594 was a hot issue for a while but you have fix for that on the 
CUBE router.  Are you certain there is no MTP invoked otherwise?

/Wes

On Thursday, May 28, 2009 11:22:45 PM, Jason Aarons (US) 
<jason.aarons at us.didata.com> wrote:
>
> The customer has a Verizon Business SIP Trunk, calls from Telco come 
> into SIP CUBE 3845 running 12.4(24)T and then SIP-SIP to CallManager 
> 7.0(2) to UCCX 7.0(1)SR1 where Cisco Agent Desktop to 7942 
> (G711)(SCCP42.8-4-3S).
>
> What our UCCX 7.0(1) Agents complaining of is what we called CrossTalk 
> (bleedover) in the old analog days....given this is all IP I don't see 
> how we can have any cross talk. That maybe Verizon at backend switch 
> is experiencing cross talk?
>
> Note From Supervisor;
> I was logged into UCCX Agent Desktop as Ready and received a call and 
> started helping the customer, about 2 minutes later, both myself and 
> the customer whom called me in the queue heard our hold music in the 
> background, then they heard a co-worker Jon answering a call, "Thanks 
> for call Express Parts Look Up, how can I help you?"
>
>
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