[cisco-voip] MWI Light Not Working

[Pat Hayes]

Are these users able to dial in to Unity and listen to messages left
for them? If it is only impacting new users, it is likely to be a
problem with the users not getting DUCS enabled during import. Use the
DUT tool (\Commserver\Utilities\Domino\DUT). Compare the values,
particularly DUCSEnabled and UCEnabled, for a working and failing
user. You can also use the scan option in that tool to detect a number
of common Domino problems.

On Tue, Nov 3, 2009 at 12:56 PM, Billy Poole <bpoole32 at gmail.com> wrote:
> New users are saying there MWI light is not working. I look up there profile
> in Unity and do a refresh on the MWI. After the refresh it tells me Request
> pending. I made sure DUC is installed. I've tried rebooting the phone. I
> also checked with our Lotus Admin and made sure the user's profile was setup
> correctly.
>
> Unity version 5.0.1
> DUC 1.2.5
> Lotus Notes 8.5
>
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