[cisco-voip] Unity Connection Call handlers transerring to a hunt group

[Pat Hayes]

That sounds like the transfer is going to the system greeting.
Sometimes it helps to watch the call flow through the (remote) port
status monitor, to spot where things go wrong.

A couple of reasons this would happen:

1. On the originating call handler where you configured the caller
input, you selected 'go directly to greeting' instead of 'attempt
transfer'

2. On the dummy call handler, make sure you are configuring the
correct transfer rule - if active, the alternate and closed rules will
take priority over the standard. Whichever rule is active, ensure it
is configured to send to Extension and not Greeting.

3. You configured UC correctly and the transfer is actually attempted
but fails due to CSS problem on CUCM - check the CSS of ports (skinny)
or the Rerouting CSS (SIP) and ensure it includes the partition of the
DN you are trying to transfer to.

Finally, an alternate configuration on UC 7.1(2)ish and later is,
under caller input on the originating call handler, select call action
"Transfer to alternate contact number" and enter the extension you
wish to transfer to. This eliminates the need for the dummy call
handler/user, but can only be done as a release/blind transfer (no
supervised option).

On Wed, Nov 11, 2009 at 8:50 AM, O'Brien, Neil <nobrien at datapac.com> wrote:
> Hi Lelio,
>
>
>
> It doesn’t appear to work.  I’ve set up a new CH and linked it into the
> AutoAttendant, and set it’s transfer options to transfer to an extension
> instead of the greeting however each time I do this it just tells me the
> “extension is not available” regardless of whether it’s the hunt group or an
> extension that definitely works (my extn#). But it does work if I use the
> Caller input and transfer to a “User with mailbox” extn.
>
>
>
> Any ideas off the top of your head – I’ll continue to play around with it,
> although it doesn’t make much sense to me.
>
>
>
> Thanks for your help,
>
> Neil
>
>
>
>
>
>
>
> From: lelio at uoguelph.ca [mailto:lelio at uoguelph.ca]
> Sent: 11 November 2009 10:39
> To: O'Brien, Neil
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Unity Connection Call handlers transerring to a
> hunt group
>
>
>
> You'll need to create another call handler first, say
> "TransferTo-ExampleHG-CH", and configure that call handler to transfer to
> the appropriate DN. Then from within any other call handler, you can
> reference it. This has advantages, you only have to change the DN in one
> spot if changes are ever required.
>
> Lelio Fulgenzi, Senior Analyst
>
> Computing & Communications
>
> University of Guelph
>
> 519-824-4120 x56354
>
> ...sent from my iPod - please pardon my fat fingers ;)
>
> [XKJ2000]
>
> On 2009-11-11, at 5:06 AM, "O'Brien, Neil" <nobrien at datapac.com> wrote:
>
> Hi there,
>
>
>
> I’m setting up some auto attendants for a customer and I’m having trouble
> with what I thought  was the easiest part.  Each handler option needs to
> transfer out of unity to a CallManager hunt group.  However, the only
> options I appear to have are to transfer to a “User with a Mailbox”.  I
> think unless I create a mailbox for the huntgroup extn# it won’t give me the
> option.
>
>
>
> I don’t understand what the “Transfer Options” are within the call handler
> or if I need to use that.  The transferring to hunt groups is controlled by
> the caller input options.
>
>
>
> I simply want to transfer out to a hunt group.
>
>
>
> Thanks in advance,
>
>
>
> Neil
>
>
>
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