[cisco-voip] Unity Connection Call handlers transerring to a hunt group

[Robert Schuknecht]

Neil,

 

under the respective Greeting oft he CallHandler did you check the following: 

Allow Transfers to Numbers Not Associated with Users or Call Handlers

 

Also, did you check your Restriction Tables, if the system is allowed to dial the Hunt-Pilot Number?

 

/Robert

Von: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] Im Auftrag von O'Brien, Neil
Gesendet: Mittwoch, 11. November 2009 14:50
An: lelio at uoguelph.ca
Cc: cisco-voip at puck.nether.net
Betreff: Re: [cisco-voip] Unity Connection Call handlers transerring to a hunt group

 

Hi Lelio,

 

It doesn’t appear to work.  I’ve set up a new CH and linked it into the AutoAttendant, and set it’s transfer options to transfer to an extension instead of the greeting however each time I do this it just tells me the “extension is not available” regardless of whether it’s the hunt group or an extension that definitely works (my extn#). But it does work if I use the Caller input and transfer to a “User with mailbox” extn.

 

Any ideas off the top of your head – I’ll continue to play around with it, although it doesn’t make much sense to me.

 

Thanks for your help,


Neil

 

 

 

From: lelio at uoguelph.ca [mailto:lelio at uoguelph.ca] 
Sent: 11 November 2009 10:39
To: O'Brien, Neil
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection Call handlers transerring to a hunt group

 

You'll need to create another call handler first, say "TransferTo-ExampleHG-CH", and configure that call handler to transfer to the appropriate DN. Then from within any other call handler, you can reference it. This has advantages, you only have to change the DN in one spot if changes are ever required. 

Lelio Fulgenzi, Senior Analyst

Computing & Communications

University of Guelph

519-824-4120 x56354

 

...sent from my iPod - please pardon my fat fingers ;) 

 

[XKJ2000]


On 2009-11-11, at 5:06 AM, "O'Brien, Neil" <nobrien at datapac.com> wrote:

Hi there,

 

I’m setting up some auto attendants for a customer and I’m having trouble with what I thought  was the easiest part.  Each handler option needs to transfer out of unity to a CallManager hunt group.  However, the only options I appear to have are to transfer to a “User with a Mailbox”.  I think unless I create a mailbox for the huntgroup extn# it won’t give me the option.

 

I don’t understand what the “Transfer Options” are within the call handler or if I need to use that.  The transferring to hunt groups is controlled by the caller input options.

 

I simply want to transfer out to a hunt group.

 

Thanks in advance,

 

Neil

 

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