[cisco-voip] MoH trouble over WAN

[Marcelo Zilio]

Hi,

Yes, g.729 is the only codec, but the probelm wasn't that.
I was misunderstanding the concept.

- Audio source comes from holder
- MRGL comes from holdee

In this case the HQ phone hadn't a valid MoH server under its DP/MRGL.

Thanks Ryan



On Wed, Nov 11, 2009 at 5:19 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> Is g.729 the only codec you have enabled for MOH?
>
> In your last example it is not the branch phone getting put on hold, it is
> the HQ phone.   What is the region setting between the MOH server and the HQ
> phone?
>
> My guess is you only have enabled g.729 for MOH and the region setting is
> g.711 for the HQ phone and the MOH server.  CUCM is trying to invoke a
> transcoder and fails, thus you get tone on hold.   Remember in the service
> parameters for IPVMSA you can select multiple codecs.
>
>
> -Ryan
>
>
> On Nov 11, 2009, at 1:45 PM, Marcelo Zilio wrote:
>
> Hi,
>
> I have a situation with Music on Hold on a CallManager 3.3(3)sr3.
>
> 1) Users call from PSTN to a phone on branch office say DN 2000. Phone 2000
> puts PSTN user on hold and PSTN user hears music.
>
> 2) Users call from branch office to branch office using same
> location/device pool/region say DN 2001 to DN 2000. Phone 2000 puts 2001 on
> hold and 2001 hears music.
>
> 3) Users call from HQ office DN 1000 to branch office DN 2000 over WAN.
> Phone 2000 puts 1000 on hold and 1000 hears just three tones.
>
> Music on Hold is set to G.729 under Cisco IP Voice Media Streaming App
> Service Parameters.
> Music on Hold server Region uses G.729 to talk to branch office.
>
> I want HQ users should be able to hear music as well. So what it's wrong?
>
> Thanks
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