[cisco-voip] message server is offline -- Unity 5.0 and Exchange 2k7 UM

[Pat Hayes]

The user account in AD is disabled by default, that is fine, but the
mailbox move would indeed be a problem. The message store config
wizard is located under:

\Commserver\ConfigurationSetup\setup.exe

and you can include the /sync flag to skip the non-sync parts.

On Tue, Nov 17, 2009 at 1:37 PM, Scott Voll <svoll.voip at gmail.com> wrote:
> That was the problem.  The Unity_<server> account was disabled and the mail
> box was moved to a different mail store.
> The TAC engineer said to run setup /sync from the CLI, but didn't tell me
> where the message store configuration wizard was.  Do you know?
> Scott
>
> On Tue, Nov 17, 2009 at 10:35 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>
>> Unity does an RPC request to the exchange server with the information
>> store, you can run the RPCTest CLI tool to see whether the Exchange
>> server is responding:
>>
>> \Commserver\Utilities\Customer Support Tools\RPCTest\RPCtest.exe -s
>> <exchange server name>
>>
>> If that checks out, ensure that the Unity_<servername> account is
>> functional. Verify it hasn't been moved or deleted in AD or Exchange
>> (must be on designated partner exchange server) and that the account
>> that runs the AvCsMgr service can log in to it.
>>
>> On Tue, Nov 17, 2009 at 10:57 AM, Scott Voll <svoll.voip at gmail.com> wrote:
>> > we had a network outage last night.  but according to Unity event logs,
>> > Exchange is online.  But when logging into the VM box of a user (all
>> > Users)
>> > we get Message server is offline.
>> > I have restarted Unity with no help.
>> > What should I be looking for?  I'm not seeing much of help in the Event
>> > log.
>> > Thanks
>> > scott
>> > PS>  there is connectivity.
>> > _______________________________________________
>> > cisco-voip mailing list
>> > cisco-voip at puck.nether.net
>> > https://puck.nether.net/mailman/listinfo/cisco-voip
>> >
>> >
>
>