[cisco-voip] message server is offline -- Unity 5.0 andExchange 2k7 UM

[Scott Voll]

That's what I ended up doing.

Thanks

scott

On Tue, Nov 17, 2009 at 11:32 AM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

>  Control Panel > Add Remove Programs and you can re-run from there -jason
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Scott Voll
> *Sent:* Tuesday, November 17, 2009 1:38 PM
> *To:* Pat Hayes
> *Cc:* cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] message server is offline -- Unity 5.0
> andExchange 2k7 UM
>
>
>
> That was the problem.  The Unity_<server> account was disabled and the mail
> box was moved to a different mail store.
>
>
>
> The TAC engineer said to run setup /sync from the CLI, but didn't tell me
> where the message store configuration wizard was.  Do you know?
>
>
>
> Scott
>
> On Tue, Nov 17, 2009 at 10:35 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
>
> Unity does an RPC request to the exchange server with the information
> store, you can run the RPCTest CLI tool to see whether the Exchange
> server is responding:
>
> \Commserver\Utilities\Customer Support Tools\RPCTest\RPCtest.exe -s
> <exchange server name>
>
> If that checks out, ensure that the Unity_<servername> account is
> functional. Verify it hasn't been moved or deleted in AD or Exchange
> (must be on designated partner exchange server) and that the account
> that runs the AvCsMgr service can log in to it.
>
>
> On Tue, Nov 17, 2009 at 10:57 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> > we had a network outage last night.  but according to Unity event logs,
> > Exchange is online.  But when logging into the VM box of a user (all
> Users)
> > we get Message server is offline.
> > I have restarted Unity with no help.
> > What should I be looking for?  I'm not seeing much of help in the Event
> log.
> > Thanks
> > scott
> > PS>  there is connectivity.
>
> > _______________________________________________
>
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
>
>
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