[cisco-voip] message server is offline -- Unity 5.0 andExchange 2k7 UM

[Jason Aarons (US)]

Control Panel > Add Remove Programs and you can re-run from there -jason

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Tuesday, November 17, 2009 1:38 PM
To: Pat Hayes
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] message server is offline -- Unity 5.0
andExchange 2k7 UM

 

That was the problem.  The Unity_<server> account was disabled and the
mail box was moved to a different mail store.

 

The TAC engineer said to run setup /sync from the CLI, but didn't tell
me where the message store configuration wizard was.  Do you know?

 

Scott

On Tue, Nov 17, 2009 at 10:35 AM, Pat Hayes <pat-cv at wcyv.com> wrote:

Unity does an RPC request to the exchange server with the information
store, you can run the RPCTest CLI tool to see whether the Exchange
server is responding:

\Commserver\Utilities\Customer Support Tools\RPCTest\RPCtest.exe -s
<exchange server name>

If that checks out, ensure that the Unity_<servername> account is
functional. Verify it hasn't been moved or deleted in AD or Exchange
(must be on designated partner exchange server) and that the account
that runs the AvCsMgr service can log in to it.


On Tue, Nov 17, 2009 at 10:57 AM, Scott Voll <svoll.voip at gmail.com>
wrote:
> we had a network outage last night.  but according to Unity event
logs,
> Exchange is online.  But when logging into the VM box of a user (all
Users)
> we get Message server is offline.
> I have restarted Unity with no help.
> What should I be looking for?  I'm not seeing much of help in the
Event log.
> Thanks
> scott
> PS>  there is connectivity.

> _______________________________________________

> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

 




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