[cisco-voip] message server is offline -- Unity 5.0 and Exchange 2k7 UM

[Scott Voll]

That was the problem.  The Unity_<server> account was disabled and the mail
box was moved to a different mail store.

The TAC engineer said to run setup /sync from the CLI, but didn't tell me
where the message store configuration wizard was.  Do you know?

Scott

On Tue, Nov 17, 2009 at 10:35 AM, Pat Hayes <pat-cv at wcyv.com> wrote:

> Unity does an RPC request to the exchange server with the information
> store, you can run the RPCTest CLI tool to see whether the Exchange
> server is responding:
>
> \Commserver\Utilities\Customer Support Tools\RPCTest\RPCtest.exe -s
> <exchange server name>
>
> If that checks out, ensure that the Unity_<servername> account is
> functional. Verify it hasn't been moved or deleted in AD or Exchange
> (must be on designated partner exchange server) and that the account
> that runs the AvCsMgr service can log in to it.
>
> On Tue, Nov 17, 2009 at 10:57 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> > we had a network outage last night.  but according to Unity event logs,
> > Exchange is online.  But when logging into the VM box of a user (all
> Users)
> > we get Message server is offline.
> > I have restarted Unity with no help.
> > What should I be looking for?  I'm not seeing much of help in the Event
> log.
> > Thanks
> > scott
> > PS>  there is connectivity.
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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