[cisco-voip] message server is offline -- Unity 5.0 and Exchange 2k7 UM

[Pat Hayes]

Unity does an RPC request to the exchange server with the information
store, you can run the RPCTest CLI tool to see whether the Exchange
server is responding:

\Commserver\Utilities\Customer Support Tools\RPCTest\RPCtest.exe -s
<exchange server name>

If that checks out, ensure that the Unity_<servername> account is
functional. Verify it hasn't been moved or deleted in AD or Exchange
(must be on designated partner exchange server) and that the account
that runs the AvCsMgr service can log in to it.

On Tue, Nov 17, 2009 at 10:57 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> we had a network outage last night.  but according to Unity event logs,
> Exchange is online.  But when logging into the VM box of a user (all Users)
> we get Message server is offline.
> I have restarted Unity with no help.
> What should I be looking for?  I'm not seeing much of help in the Event log.
> Thanks
> scott
> PS>  there is connectivity.
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