[cisco-voip] InterCluster Disconnects

[Wes Sisk]

Look at CDR's to find the reason for the disconnects and go from there.  
Open a TAC case if you need assistance.

/Wes

On Tuesday, November 17, 2009 7:19:30 PM, Jim Reed <jreed at swiftnews.com> 
wrote:
> *I will do my best to explain this as clearly as possible.  Please 
> advise if additional information is needed.
>
> We have two (2) separate VoIP systems that communicate via 
> intercluster trunks across an MPLS WAN.  For purposes of this 
> discussion, we'll call them System GPC and System CMNM.  System GPC is 
> 4.5-Meg MPLS and system CMNM is 9-Meg MPLS.
>
> When the contact center number is dialed on System GPC, the calls are 
> forwarded to an extension (aka route point) on System CMNM that puts 
> the caller into the contact center script.
>
> The caller hears the initial recording with no problem.  That 
> recording instructs the caller to press 2 for option A; press 3 for 
> option B; press 4 for option C; etc. etc.
>
> On somewhat frequent occasions, when the caller makes their selection, 
> the call is disconnected.
>
> This does not happen on calls that are placed to numbers associated 
> directly with System CMNM.
>
> System CMNM has a toll free number associated with the contact center. 
>  When I forward the calls from System GPC to that toll free number 
> instead of the route point on System CMNM, there are no disconnects.
>
> I have reset the intercluster trunks between the two systems.  When I 
> look at the call statistics in the router(s), they show the code for 
> normal call clearing.
>
> Anyone got any thoughts on why the selection of the CSQ option in the 
> script is causing that disconnect?
>
> I have looked at the T1 controller stats and the serial interface 
> stats associated with that PRI controller and there are no errors. 
>  System GPC has no calling issues locally for calls that come in on 
> those same PRI channels.
>
> Thank You...
> **--
> Jim Reed
> Technology Wrangler
> Swift Communications, Inc.
> 970-683-5646 (Direct)
> 775-772-7666 (Cell)
>
> /"Not only is it not right.
> It's not even wrong."
> /        The Pauli Proverb
>         Wolfgang Pauli*
> ------------------------------------------------------------------------
>
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>   

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