[cisco-voip] Masking Caller ID and Translation Patterns

Thu Nov 19 13:41:35 EST 2009

We had to sign paperwork with Verizon promising "to solemnly swear" not to
commit fraud, or no good.   (Quotes added for comic relief)

On Wed, Nov 18, 2009 at 3:26 PM, <george.hendrix at l-3com.com> wrote:

>  Sounds like it could be a provider issue.  I know I have ran into this
> issue with Verizon.  And they would not allow us to mask using a number we
> don’t own.  Of course, maybe we didn’t scream at them loud enough…
>
>
>
>
>
> Bill Hendrix
>
> L-3 Communications
>
> george.hendrix at l-3com.com
>
> EITS Service Desk: 1-800-871-9983
>
> Service Desk email: L-3IT.Help at l-3com.com<L-3IT.Help at l-3com.com/omailto:L-3IT.Help at l-3com.com>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Huffman, Tim
>
> *Sent:* Wednesday, November 18, 2009 3:20 PM
> *To:* Nate VanMaren; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> I’m using 7.0.1
>
>
>
> This issue has changed a little since I last posted.  I’ve found that I can
> mask calls, just not mask calls to any number I want, only DIDs that we
> own.  I’m trying to mask a TFN for outbound calls.  This TFN does not
> terminate into our system currently.  The only numbers I can mask are our
> internal DIDs that are terminated to our system.  As long as it’s one we
> own, I can mask.  I need to be able to mask TFNs as the outbound call.
> Could this be a Service Provider issue, or a setting that I’m missing?  This
> is in our UK office if that changes things.
>
>
>
> Any help would be appreciated.
>
>
>
> Thanks,
>
>
>
> *Tim Huffman*
>
> Rosetta Stone®
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> [image: logo]
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
> *From:* Nate VanMaren [mailto:VanMarenNP at ldschurch.org]
> *Sent:* Wednesday, November 18, 2009 10:59 AM
> *To:* Huffman, Tim; cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> What CM version, can you use calling party transformations?
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Huffman, Tim
> *Sent:* Wednesday, November 18, 2009 8:44 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> Any other ideas on this?
>
>
>
> *Tim Huffman*
>
> Rosetta Stone®
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> [image: logo]
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Huffman, Tim
> *Sent:* Tuesday, November 17, 2009 3:57 PM
> *To:* george.hendrix at l-3com.com; Cristobal Priego
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> The Script does a database dip to an external database to determine the
> extension (based on certain variables) to redirect to, which is the
> translation pattern, which then should mask the Caller ID and send the call
> out.
>
>
>
> Thanks,
>
>
>
> *Tim Huffman*
>
> Rosetta Stone®
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> [image: logo]
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
> *From:* george.hendrix at l-3com.com [mailto:george.hendrix at l-3com.com]
> *Sent:* Tuesday, November 17, 2009 3:49 PM
> *To:* Huffman, Tim; Cristobal Priego
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> So do you have calls coming in…hits your CCX box and then you have the CCX
> box forwarding the call via the application script or forward all on the CTI
> Route point/Trigger?
>
>
>
> Bill Hendrix
>
> L-3 Communications
>
> george.hendrix at l-3com.com
>
> EITS Service Desk: 1-800-871-9983
>
> Service Desk email: L-3IT.Help at l-3com.com<L-3IT.Help at l-3com.com/omailto:L-3IT.Help at l-3com.com>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Huffman, Tim
> *Sent:* Tuesday, November 17, 2009 3:12 PM
> *To:* Cristobal Priego
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> All outbound calls from regular phones will pass the Caller ID.  The
> Translation patterns that I’m using are receiving calls from our UCCX
> machine and masking the Caller ID before sending out to the external call
> center.  I have all of the Translation Patterns setup to have the field
> “External Phone Number Mask” populated with the correct digits.  All route
> patterns have “Use Calling Party’s External Phone Number Mask” checked,
> which should allow the translation patterns to be able to mask.  Given the
> regular phones and translation patterns are using the same Route Group, that
> shouldn’t be the issue.
>
>
>
> Any other ideas?
>
>
>
> Thanks,
>
>
>
> *Tim Huffman*
>
> Rosetta Stone®
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> [image: logo]
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
> *From:* Cristobal Priego [mailto:cristobalpriego at gmail.com]
> *Sent:* Tuesday, November 17, 2009 3:01 PM
> *To:* Huffman, Tim
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Masking Caller ID and Translation Patterns
>
>
>
> You can manipulate the caller Id at the phone level, route pattern, route
> group or gateway. I make sure those places don't have anything that you
> don't want
>
> Sent from my iPhone
>
>
> On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman at rosettastone.com>
> wrote:
>
>  All,
>
>
>
> I’m having an issue masking caller ID.  We have an external call center
> that we’re currently passing calls to.  For reporting purposes, the calls
> that we’re passing to them are going through a translation pattern that
> should pass the Caller ID to them as the number I set in the “External Phone
> Number Mask” field.  For whatever reason, it will send the number you’re
> calling from.  I do not have the box checked to “Use Calling Party’s
> External Phone Number Mask.”  Any ideas?
>
>
>
> Thanks,
>
>
>
> *Tim Huffman*
>
> Rosetta Stone®
>
> Cisco Telephony Administrator
>
> *T (540) 236-5077*
>
> (800) 788-0822
>
> RosettaStone.com
>
> <image001.jpg>
>
> *This e-mail and any attachments thereto are intended only for use by the
> addressee(s) named herein and may contain legally privileged and/or
> confidential information. If you are not the intended recipient of this
> e-mail, you are hereby notified that any dissemination, distribution or
> copying of this email, and any attachments thereto, is strictly prohibited.
> If you receive this email in error please contact the sender by reply email
> and destroy all copies of the original message.*
>
>
>
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>
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