[cisco-voip] connection v7 dial by name uses transfer extension but says mailbox extension

[Erick Bergquist]

Lelio,

I believe that is working as designed, because the mailbox extension
is defined on the user basics page and required item which will be
used by directory handler. The transfer settings are optional and
default to the voicemail extension setup initially.

What you could do to get what you need, is something like this...

If their IP phone extension is 1001, make their VM extension 21001 and
alternate extension 1001. Then on Call Manager side for the voicemail
port CSS have a 2XXXX translation pattern that goes to the operator
extension.

That would be cleanest way I can think of for what you want to do. You
could leave it as is, and just remove the phone partitions from the
voicemail CSS and do a translation to operator for all of them or
leave some available, but that to me would be harder to keep track of.

Erick




On Fri, Nov 27, 2009 at 4:59 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> so, i'm fooling around with Unity Connection directory handlers, trying to
> get around something we do on campus which is mark a person's mailbox as
> unlisted and publish a different extension for them
>
> for examples, doctors on campus want their personal voice mail box number
> unlisted in the directory and publish the receptionist.
>
> so what i've done is change the transfer value from my actual extension to
> the published extension. it works great. however, because i have "announce
> extensions" checked on the directory handler, it announces the users mailbox
> extension, not the transfer extension.
>
> that just doesn't make sense to me, and leads me to believe that it might be
> a bug and could change behaviour at any time. i did a bug search on
> connection 7.1 and "directory handler" and nothing came up.
>
> thoughts? can the Cisco folk think of any bugs or find anything? i'm gonna
> open a case on Monday to get some clarification and/or assurances this will
> continue to work as it is now, and the only thing that might change is the
> announcement of the transfer extension instead of the mailbox extension.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
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