[cisco-voip] UCCX 7 Agent E-Mail Documentation 2

[Chris Hocking]

Hi Tanner,

 

Thanks for the quick reply, I look forward to hearing more!

 

Regards,

 

Chris

 

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Saturday, 28 November 2009 1:02 PM
To: Chris Hocking
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 7 Agent E-Mail Documentation 2

 

Hi Chris,

 

While I cannot confirm this is a bug, I have experienced issues with
this myself. I am going to be speaking with Cisco and the developers
directly next week regarding this issue. I'll keep you updated when I
learn more.

On Fri, Nov 27, 2009 at 11:39 PM, Chris Hocking
<C.Hocking at curtin.edu.au> wrote:

Hello,

 

I came across a message on this list (here:
http://www.gossamer-threads.com/lists/cisco/voip/118656
<http://www.gossamer-threads.com/lists/cisco/voip/118656>  ) while
googling for a problem we've got.

So I thought I'd subscribe and see if anyone can help...

 

While configuring the mail server settings for secure IMAP, we get this
error:

 

"CDAUI2030 Invalid IMAP Server settings. Try again."

 

I found the error message here:
http://ciscosystems.com/en/US/docs/voice_ip_comm/cust_contact/contact_ce
nter/crs/express_7_0/reference/guide/cad66ecd.pdf
<http://ciscosystems.com/en/US/docs/voice_ip_comm/cust_contact/contact_c
enter/crs/express_7_0/reference/guide/cad66ecd.pdf> 

 

"CDAUI2030

Text: Type: Add'l Info:

Action:

Invalid IMAP Server settings. Try again. Error

IMAP server settings are invalid or the user account is locked. Could
not connect to the IMAP Server with the specified settings.

Try connecting to the IMAP Server with the specified settings. Check the
IP/Host Name, Port, Username and Password and make sure that the user
account is not locked."

 

Given that both Exchange 2003 and the account works fine using the
suggested test method by the CAD documentation (Outlook client
configured for IMAP), I think it's a Cisco issue.

 

Can anyone confirm if this is a known bug??

 

 

Regards,

Chris 

 


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-- 
Regards,
Tanner Ezell

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