[cisco-voip] UCCX 7 Agent E-Mail Documentation 2

[Tanner Ezell]

Chris,

You may actually be hitting this bug:
CSCsz97295<http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsz97295&from=summary>

*
*
What version of UCCX are you running? We experience a similar error with
SMTP and Exchange 2007, however we have it working with 2003 in our lab.*
*
On Sat, Nov 28, 2009 at 2:03 AM, Chris Hocking <C.Hocking at curtin.edu.au>wrote:

>  Hi Tanner,
>
>
>
> Thanks for the quick reply, I look forward to hearing more!
>
>
>
> Regards,
>
>
>
> Chris
>
>
>
> *From:* Tanner Ezell [mailto:tanner.ezell at gmail.com]
> *Sent:* Saturday, 28 November 2009 1:02 PM
> *To:* Chris Hocking
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX 7 Agent E-Mail Documentation 2
>
>
>
> Hi Chris,
>
>
>
> While I cannot confirm this is a bug, I have experienced issues with this
> myself. I am going to be speaking with Cisco and the developers directly
> next week regarding this issue. I'll keep you updated when I learn more.
>
> On Fri, Nov 27, 2009 at 11:39 PM, Chris Hocking <C.Hocking at curtin.edu.au>
> wrote:
>
> Hello,
>
>
>
> I came across a message on this list (here:
> http://www.gossamer-threads.com/lists/cisco/voip/118656 ) while googling
> for a problem we’ve got.
>
> So I thought I’d subscribe and see if anyone can help…
>
>
>
> While configuring the mail server settings for secure IMAP, we get this
> error:
>
>
>
> “CDAUI2030 Invalid IMAP Server settings. Try again.”
>
>
>
> I found the error message here:
> http://ciscosystems.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/cad66ecd.pdf
>
>
>
> “CDAUI2030
>
> Text: Type: Add’l Info:
>
> Action:
>
> Invalid IMAP Server settings. Try again. Error
>
> IMAP server settings are invalid or the user account is locked. Could not
> connect to the IMAP Server with the specified settings.
>
> Try connecting to the IMAP Server with the specified settings. Check the
> IP/Host Name, Port, Username and Password and make sure that the user
> account is not locked.”
>
>
>
> Given that both Exchange 2003 and the account works fine using the
> suggested test method by the CAD documentation (Outlook client configured
> for IMAP), I think it’s a Cisco issue.
>
>
>
> Can anyone confirm if this is a known bug??
>
>
>
>
>
> Regards,
>
> Chris
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
> --
> Regards,
> Tanner Ezell
>



-- 
Regards,
Tanner Ezell
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