[cisco-voip] Sending Digits from a Script to a Unity Mailbox

Wes Sisk wsisk at cisco.com
Thu Oct 1 15:17:34 EDT 2009


Hmm, not familiar with that one.  Maybe it's part of the transfer step. 
Commas would be after the transfer destination number.  /wes

On Thursday, October 01, 2009 3:07:46 PM, Jim Reed <jreed at swiftnews.com> 
wrote:
> *Transferring Call is the complete message.  And I'm pretty sure from 
> the voice that it's one of Cisco's canned messages.  No big deal. 
>  Where would one put the commas and what impact would that have on 
> preventing the caller from hearing the message?  Just asking out of 
> ignorance.  If the users think it might cause confusion, I'll just put 
> a prompt ahead of everything that says the party you are trying to 
> reach is out of the office.  You will now be transferred to their cell 
> phone --- or something like that.
>
> Thank You...
> **--
> Jim Reed
> Technology Wrangler
> Swift Communications, Inc.
> 970-683-5646 (Direct)
> 775-772-7666 (Cell)
>
> /Quando omni flunkus moritati
> /"When all else fails, play dead"
>         Red Green - President: Possum Lodge
>         (Thanks for this one, Bill W.)
> *
>
>
> On 10/1/09 1:04 PM, "Wes Sisk" <wsisk at cisco.com> wrote:
>
>     Can you give the complete text of the message? I suspect that
>     message is Unity's native message.  In that case we'd need to get
>     the attention of some unity folks on the list.
>
>     If it is that, is there any option in the consult trasnfer step to
>     delay completion of transfer?  The age old trick is to use commas
>     for delay but your scripting environent or script interpreter may
>     not implement that.
>
>     /Wes
>
>     On Thursday, October 01, 2009 2:53:51 PM, Jim Reed
>     <_jreed at swiftnews.com_> <_mailto:jreed at swiftnews.com_>  wrote:
>
>         Re: [cisco-voip] Sending Digits from a Script to a Unity
>         Mailbox *Well, crap, that was easy.  Thanks, Wes, for putting
>         me on the right track.  Used the call consult transfer.  Put
>         the Unity mailbox extension in the Destination field and the
>         desired Caller Input digit in the Output Digits field and it
>         works like a champ.  Now for the follow-up question --- worth
>         100 points (for what I don't know).  Any way to suppress the
>         annoying "Transferring Call" message as it transfers the call
>         from IPCC to Unity?
>          
>         Again, Thanks Wes for heading me in the right direction.
>          **--
>         Jim Reed
>         Technology Wrangler
>         Swift Communications, Inc.
>         970-683-5646 (Direct)
>         775-772-7666 (Cell)
>          
>          /Quando omni flunkus moritati
>          /"When all else fails, play dead"
>                 Red Green - President: Possum Lodge
>                 (Thanks for this one, Bill W.)
>          
>         *
>          
>         On 10/1/09 11:36 AM, "Jim Reed" <_jreed at swiftnews.com_>
>         <_mailto:jreed at swiftnews.com_>  wrote:
>          
>           
>
>             *I want to transfer callers to an outside line that
>             requires a long distance code.  The long distance code
>             requires a two (2) or three (2) second pause between the
>             dialing of the number and the request for the long
>             distance code.  I can do this in Unity 5.x with the
>             Alternate Contact Number option under Caller Input.
>              Something that neither Call Manager or IPCC seem to be
>             able to do.  For instance, I can put in the digit string
>             917757727666,,,9009# for the Alternate Contact Number and
>             assign it to Key 1.  I have tested this manually and it
>             works every time.  I would like this to be transparent to
>             the calling party and would be able to use a single Unity
>             mailbox for up to nine (9) or ten (10) different people
>             and let the IPCC script decide which digit to pass to the
>             mailbox based on the calling number coming into the
>             script.  So, the flow would be something like this:
>              
>             Caller calls a DID or is transferred to that extension.
>             Extension is set to call forward all to an IPCC route point
>             Calling number is evaluated by IPCC in a series of IF
>             statements to determine which digit to pass to Unity
>             Caller is transferred to Unity based on the evaluation of
>             the IF statements
>             IPCC then sends the correct digit for Caller Input which
>             then forwards the caller to the appropriate external number
>              
>             Let me know if additional info is needed.  Thank You...
>              **--
>             Jim Reed
>             Technology Wrangler
>             Swift Communications, Inc.
>             970-683-5646 (Direct)
>             775-772-7666 (Cell)
>              
>              /Quando omni flunkus moritati
>              /"When all else fails, play dead"
>                     Red Green - President: Possum Lodge
>                     (Thanks for this one, Bill W.)
>              
>             *
>              
>             On 10/1/09 11:27 AM, "Wes Sisk" <_wsisk at cisco.com_> wrote:
>              
>               
>
>                 How about a little more insight on what products, call
>                 flows, and functions you are using?
>                  
>                 In general:
>                  
>                 Consult Transfer:
>                 answer inbound call
>                 initiate transfer
>                 (once this call goes into connected state it is
>                 technically possible to pass DTMF to the destination)
>                 complete transfer
>                 at this point the transferring party is completely out
>                 the call flow and cannot pass DTMF to anyone
>                  
>                 Blind Transfer:
>                 Answer inbound call
>                 initiate transfer and specify destination
>                 In this scenario there is no opportunity to pass DTMF
>                 to the destination
>                  
>                 /Wes
>                  
>                 On Thursday, October 01, 2009 12:33:40 PM, Jim Reed
>                 <_jreed at swiftnews.com_> <_mailto:jreed at swiftnews.com_>
>                  wrote:
>                   
>
>                     Sending Digits from a Script to a Unity Mailbox
>                     *Okay, all you geniuses out there -- and you know
>                     who you are -- here is what I am wondering if one
>                     can do.
>                      
>                     I know I can transfer a caller from a script
>                     directly to a Unity mailbox, call handler, etc.
>                      What I would like to do is wait two (2) seconds
>                     and send a digit to that mailbox, call handler,
>                     etc., from the script just as if the caller had
>                     pressed a digit for caller input.  Can this be
>                     done or if once the initial transfer is done is
>                     there no longer any communication possible between
>                     the script and Unity?
>                      
>                     Thank You...
>                      **--
>                     Jim Reed
>                     Technology Wrangler
>                     Swift Communications, Inc.
>                     970-683-5646 (Direct)
>                     775-772-7666 (Cell)
>                      
>                     Quando omni flunkus moritati
>                     "When all else fails, play dead"
>                             Red Green - President: Possum Lodge
>                             (Thanks for this one, Bill W.)
>                      
>                      *
>                      
>                      
>                      
>                     _______________________________________________
>                     cisco-voip mailing list
>                      _cisco-voip at puck.nether.net
>                     https://puck.nether.net/mailman/listinfo/cisco-voip
>                      _  
>                      
>
>
>                  
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>              
>              
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>          
>          
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>

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