[cisco-voip] UCCX 7.0(1)SR4 - CAD stuck in loop upgrading client

[Matthew Linsemier]

All,

We recently upgraded to UCCX 7.0(1)SR4 to stay in line with a recent 7.1(3)
upgrade.  The upgrades went fine, however we are running into an issue
upgrading some of our CAD clients for UCCX.

Usually, the process is where we make the users administrators of their
machines, they log in, click on Cisco Agent Desktop, it notices there is a
new version, runs the upgrade, and they are done.  However, in a few cases,
we are running into an issue where for whatever reason, the CAD upgrade
process (which is the process that happens after the software was installed
via the .MSI), it loops over and over and never completes the upgrade.  We
have uninstalled the software, cleaned the temp files, cleaned the registry,
reinstalled the .MSI file, and yet the upgrade still fails.  It looks as if
it is trying to download a 21Mb upgrade, but it literally takes only 1
second, which maybe it can¹t find it for whatever reason.  I¹m a bit
clueless as it worked find on the other 9 workstations we installed it on.

Can anyone shed any light on what may be wrong or what I can try?

Thanks,

Matt

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