[cisco-voip] mobile connect configuration

[Chris Ward (chrward)]

Hi Charles,

You are correct in your understanding. One thing that *may* help is the
following:

On the user config page in CCMAdmin, under the mobility settings, there
is a parameter called " Maximum Wait Time for Desk Pickup". Setting this
to 0 will disable the automatic call hold when you hang up on your desk
phone. So when you want to flat-out end a call, you can just hang up.
Now, if you want to transfer the call to your desk phone, you can still
use the *81 feature and can pick it up on the desk phone.

Also, not sure why you can't get visual voicemail. My CUCM phone has it
running, although I am not sure what the CUCM versions or apps are
behind as I don't have visibility into that cluster.

I will pass this feedback along as the CME method does seem a little
nicer than the CUCM method, but really, you should provide this feedback
to your account team. Good luck!

-Chris


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Charles
Goldsmith
Sent: Tuesday, October 06, 2009 3:24 PM
To: voip puck
Subject: [cisco-voip] mobile connect configuration

Mobile connect (Single Number Reach) on the CM (7.1.2) has me a bit
baffled.  When the call goes through to the cell, and is answered, no
problems there, however, when you want to pick up the line on your
desk, there is no button to do so.  You have to hang up the cell
phone, which puts the call on hold on your desk, or use the enterprise
feature codes (for example, *81 to hold) and put the call on hold,
then pick it up on the desk phone.

Details on this configuration are found at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/f
smobmgr.html

Is there no better way to handle this?  The end user is going to hear
on-hold music either way.   On a CME, the desk phone gets a resume
button because the call seems to be on-hold during SNR, and you can
switch it from mobile to desk seamlessly with no clicks, blips, or
on-hold music.

Our CIO doesn't like our "upgrade" from CME to CM because of this
feature, and the loss of visual voicemail (another issue outside the
scope of this topic).

Any help would be appreciated.

Charles
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