[cisco-voip] mobile connect configuration

Tue Oct 6 17:33:27 EDT 2009

Roger.

I too, do not want to start a war over this. However, on my 7975, with visual voicemail enabled, I am not experiencing this same delay. Now, my Visual Voicemail is not activated via "Services" menu, I just have to select the voicemail button and it allows me to choose regular voicemail or Visual Voicemail. As soon as I select Visual Voicemail, I see a "starting Application" message for ~1 second, then it offers a login prompt. Signing in takes ~2-3 seconds, but again, no long pauses.

It is possible that there are some time-outs or other stuff going on in your environment. The non-java and java phones would have different time-outs and different behaviors based on certain variables. Might be worth a packet capture.

Also, it seems the version of Visual Voicemail I am using is not applicable for 7960s so perhaps it's a new version that may offer some speed enhancements you might be interested in. I think this is what we are using here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.1/english/release/vivoReleaseNote71.html

It also had an interesting note regarding SIP:

----------------------------------------------

Visual Voicemail and 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G-GE Phones with SIP

Visual Voicemail requires significant resources to perform efficiently. The SIP signaling protocol also requires more resources than the SCCP protocol. If your phones already require significant resources, for example, if the phones run other applications, contain key expansion modules, and a localization, Visual Voicemail might not perform reliably.

This is particularly true when SIP is used on the following Cisco Unified IP Phones:

*7941G
*7941G-GE
*7961G
*7961G-GE
*7970G
*7971G-GE"

----------------------------------------------

HTH

-Chris

-----Original Message-----
From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Tuesday, October 06, 2009 5:02 PM
To: 'Charles Goldsmith'; Chris Ward (chrward)
Cc: 'voip puck'
Subject: RE: [cisco-voip] mobile connect configuration

I agree on the slowness of the JAVA visual voicemail. 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Charles Goldsmith
Sent: Tuesday, October 06, 2009 3:37 PM
To: Chris Ward (chrward)
Cc: voip puck
Subject: Re: [cisco-voip] mobile connect configuration

It's a good first start, and as long as its a seamless move (ie, like
the CME), it should suffice.

About the slowness of the java, I was specificially referring to the
visual voicemail.  On my 7975, when I hit the services button, select
the visual voicemail app and hit select, it will take 4 to 5 seconds
to load the app.  On a 7960 on the CME, hitting Service, then
Selecting the visual voicemail is quick, less than half a second.

I understand features on the newer phones, but there are faster ways
to program than always using Java, and Cisco is bad about using it too
much.

I'm not trying to start a flame war about what is the best language,
and I understand why they use Java for the portability, but its
notorious for slowness.

Charles

On Tue, Oct 6, 2009 at 3:25 PM, Chris Ward (chrward) <chrward at cisco.com>
wrote:
> Charles,
>
> Just learned of a feature called "Dusting" or "Call Move" which will be
released in CUCM 8.0 that will allow you to push a call to your desk phone
from the cell phone without MOH being heard. So it's not perfect but better.
>
> -Chris
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chris Ward
(chrward)
> Sent: Tuesday, October 06, 2009 4:03 PM
> To: Charles Goldsmith
> Cc: voip puck
> Subject: Re: [cisco-voip] mobile connect configuration
>
> Ah, I was missing the part about the 7960 (non-java).
>
> So yes, you are limited there. But you are going to be limited in
basically all the new features also.
>
> I use a 7975 and don't experience any type of slowness (or don't think I
do). Are there specific areas of phone usage you experience the slowness? I
honestly haven't noticed any peppiness issues on the Java phone with the
exception of pre-dialing, which was fixed when we introduced en-bloc dialing
a little while ago.
>
> Let me know. Thanks Charles!
>
> -Chris
>
>
> -----Original Message-----
> From: Charles Goldsmith [mailto:wokka at justfamily.org]
> Sent: Tuesday, October 06, 2009 3:58 PM
> To: Chris Ward (chrward)
> Cc: voip puck
> Subject: Re: [cisco-voip] mobile connect configuration
>
> Thanks Chris.   I did play around with the Maximum wait time, but my
> users (and CIO) prefer the hangup method over using the code.
>
> About visual voicemail, from what I've read, it's not supported on the
> non-java phones, and all of my users have 7960G phones.  The CME/CUE
> combo offered a nice, quick application for visual voicemail.  The few
> people who have 7975G don't like the slowness of the java app (me
> being one of them).
>
> I will certainly give this feedback to my Cisco account manager.
>
> Thanks
> Charles
>
> On Tue, Oct 6, 2009 at 2:48 PM, Chris Ward (chrward) <chrward at cisco.com>
wrote:
>> Hi Charles,
>>
>> You are correct in your understanding. One thing that *may* help is the
>> following:
>>
>> On the user config page in CCMAdmin, under the mobility settings, there
>> is a parameter called " Maximum Wait Time for Desk Pickup". Setting this
>> to 0 will disable the automatic call hold when you hang up on your desk
>> phone. So when you want to flat-out end a call, you can just hang up.
>> Now, if you want to transfer the call to your desk phone, you can still
>> use the *81 feature and can pick it up on the desk phone.
>>
>> Also, not sure why you can't get visual voicemail. My CUCM phone has it
>> running, although I am not sure what the CUCM versions or apps are
>> behind as I don't have visibility into that cluster.
>>
>> I will pass this feedback along as the CME method does seem a little
>> nicer than the CUCM method, but really, you should provide this feedback
>> to your account team. Good luck!
>>
>> -Chris
>>
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Charles
>> Goldsmith
>> Sent: Tuesday, October 06, 2009 3:24 PM
>> To: voip puck
>> Subject: [cisco-voip] mobile connect configuration
>>
>> Mobile connect (Single Number Reach) on the CM (7.1.2) has me a bit
>> baffled.  When the call goes through to the cell, and is answered, no
>> problems there, however, when you want to pick up the line on your
>> desk, there is no button to do so.  You have to hang up the cell
>> phone, which puts the call on hold on your desk, or use the enterprise
>> feature codes (for example, *81 to hold) and put the call on hold,
>> then pick it up on the desk phone.
>>
>> Details on this configuration are found at
>> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/f
>> smobmgr.html
>>
>> Is there no better way to handle this?  The end user is going to hear
>> on-hold music either way.   On a CME, the desk phone gets a resume
>> button because the call seems to be on-hold during SNR, and you can
>> switch it from mobile to desk seamlessly with no clicks, blips, or
>> on-hold music.
>>
>> Our CIO doesn't like our "upgrade" from CME to CM because of this
>> feature, and the loss of visual voicemail (another issue outside the
>> scope of this topic).
>>
>> Any help would be appreciated.
>>
>> Charles
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>>
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