[cisco-voip] Cisco CRS Development interuption?

Wed Oct 7 05:17:57 EDT 2009

Dear group,

thanks for help with my prompt (P[])problem guys,it works well...

and now i wanna ask about interuption in auto attendant.

this the scenario:

first user listen the welcome prompt:
    "welcome to "MYCOMPANY" for service in BAHASA please press 1......(SILENT) thank you for calling "MYCOMPANY" please press the extension.. bla..bla..bla"

user don't care about this opening prompt(option prompt), he just want to press the extension that user want.

because user had to press any number and then the extension.

how to handle this problem?

GBU

Regards,

Arnold Samuel Lesar

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Note: This message was created by ARNOLD SAMUEL LESAR.
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PT. PELITA RELIANCE INTERNATIONAL
Eka Hospital BSD City, Tangerang 
Address : CBD Lot IX, BSD City, Tangerang 
Phone : (+62-21) 256 555 55 
Fax : (+62-21) 256 555 44 
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________________________________
From: "Robben, John" <JRobben at naic.org>
To: Arnold Lesar <arnoldlesar at yahoo.co.uk>
Sent: Tuesday, 6 October, 2009 21:50:22
Subject: RE: [cisco-voip] Cisco CRS Development prompt problem.

Arnold,

I'd highly recommend that you download and read the 
following 3 documents from the Cisco website.

Volume 1: Getting Started with Scripts for CUCCX 
7.0.pdf
Volume 2: Editor Step Reference Guide for CUCCX 
7.0.pdf
Volume 3: Expression Language Reference Guide for CUCCX 
7.0.pdf

In Volume 1, Chapter 12, the creation of the aa.aef script 
is covered in detail.

If you've copied the default aa.aef script, and modified 
it, you'll need to do the following to get it to work:

1)    Either download the script from 
the server to your local machine using the appadmin -> script management page 
and save it to a new name - or - open the script in the CUCCX editor and save it 
to your local machine under a new name.
2)    Make the changes that you need to 
make.  Validate, and save the script to your local 
machine.
3)    Upload the modified script to the 
server using the appadmin -> script management page. (Don't forget to 
refresh).
4)    Using the appadmin -> application 
management page, change your application to use the new script. (Don't forget to 
refresh).

Once you've got the new script tied to the application, you 
can perform a Reactive Debug of the script/application using the CUCCX Editor to 
verify functionality.

There are not really any Cisco Press, or third party books 
on CUCCX.  The 3 files above, and the other pdf files available on 
Cisco.com, combined with the mailer are really the only options, other than 
Cisco or Cisco certified partner training classes.  TAC does not provide 
support for custom scripting, and will point you to the 
mailer.

Regards,

John

________________________________
 From: Arnold Lesar 
[mailto:arnoldlesar at yahoo.co.uk] 
Sent: Tuesday, October 06, 2009 
8:53
To: Robben, John
Subject: Re: [cisco-voip] Cisco CRS 
Development prompt problem.

Dear 
john,

thanks for your help,
in the welcome prompt it works,i've been 
trying when i first time modify welcomePrompt, but when i trying to modify 
callBusy prompt it couldn't work.so i try to create a new parameter and it work 
well.

when i'm succeded with my copyofaa.aef, now i try to modify myaafiles.aef, my first step is create a new 
parameter(same step with copyofaa.aef) but it couldn't work.

did i need to 
another step like validate, debug or i need another step to compile the 
CRS??    

NOTE 
:
Before i modified aa.aef 
i've create a copy. 

GBU

Regards,

Arnold Samuel Lesar

------------------------------------------------------
Note: This 
message was created by ARNOLD SAMUEL 
LESAR.
------------------------------------------------------

--------------------------------------------------------------------------
--------------------------------------------------------------------------
PT. 
PELITA RELIANCE INTERNATIONAL
Eka Hospital BSD City, Tangerang 
Address : 
CBD Lot IX, BSD City, Tangerang 
Phone : (+62-21) 256 555 55 
Fax : 
(+62-21) 256 555 44 
--------------------------------------------------------------------------
-------------------------------------------------------------------------- 

________________________________
 From: "Robben, John" 
<JRobben at naic.org>
To: Arnold Lesar <arnoldlesar at yahoo.co.uk>
Sent: Tuesday, 6 October, 2009 
19:12:24
Subject: RE: 
[cisco-voip] Cisco CRS Development prompt problem.

Arnold,

I hope you get these screen shots.  I recently went 
through this myself.
NOTE:    DON'T MODIFY SYSTEM PROMPTS.  
THEY'LL BE OVERWRITTEN WHEN YOU UPGRADE/PATCH.

1)    Prompts.  a "User" prompt will be 
located, and called, in a different manner than a "System" prompt.   

Example:

The above shows the prompt directory 
structure.
The below shows the AA directory.  This is determined 
by my codec(G711), and language(en_US).

2)    The aa.aef default script.  
Custom welcome message.
        First, copy 
the default script.  DO NOT MODIFY THE SYSTEM SUPPLIED SCRIPT.  MAKE A 
COPY AND MODIFY THAT.

We see 
here, that the welcome prompt is a parameter variable:

This 
means that we can change it at runtime, on the appadmin page.  Simply check 
the box next to the prompt, and point it to a different prompt.  Then click 
update.
This 
assumes the following prompt structure on disk.  Yours may 
vary.

Hope 
this helps.

John

________________________________
 From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Arnold 
Lesar
Sent: Monday, October 05, 2009 20:41
To: VoIPgroup
Subject: Re: [cisco-voip] Cisco CRS Development prompt 
problem.

Dear 
Jhon,

actually i'm new guy in VoIP 'couse my company ask me to modify 
auto attendant company.
thanks for the answer.
so, it means, that first i 
have to upload prompt next step i called in CRS Editor 
is it 
true?
because i try to use P[C:\AA\file.wav] or P[\AA\file.wav] it couldn't 
work.

thx

Regards,

Arnold Samuel Lesar

------------------------------------------------------
Note: This 
message was created by ARNOLD SAMUEL 
LESAR.
------------------------------------------------------

--------------------------------------------------------------------------
--------------------------------------------------------------------------
PT. 
PELITA RELIANCE INTERNATIONAL
Eka Hospital BSD City, Tangerang 
Address : 
CBD Lot IX, BSD City, Tangerang 
Phone : (+62-21) 256 555 55 
Fax : 
(+62-21) 256 555 44 
--------------------------------------------------------------------------
-------------------------------------------------------------------------- 

________________________________
 From: "Robben, John" 
<JRobben at naic.org>
To: Arnold Lesar <arnoldlesar at yahoo.co.uk>
Sent: Tuesday, 6 October, 2009 
0:15:49
Subject: RE: 
[cisco-voip] Cisco CRS Development prompt problem.

Arnold,

SP[] is a "System" prompt, and should not be 
modified.
You can upload "User" prompts (P[]) by using the prompt 
management portion located on the Appadmin page, and modify your script 
accordingly.

Regards,

John

________________________________
 From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Arnold 
Lesar
Sent: Monday, October 05, 2009 3:19
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco CRS Development 
prompt problem.

Dear 
all,

i have some problem with crs editor.
this is the problem :
i 
just wanna try to modify my IVR with cisco CRS Editor ver 4.0. i'm start with 
aa.aef file, first i want to modify a prompt SP[], but i can not change that 
prompt. does anyone knows about this prompt? and how to insert .wav file into 
crs editor so i can use .wav my file?

thanks for your help guys.  

Regards,

Arnold Samuel Lesar

________________________________

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Unauthorized forwarding, printing, copying, distribution or use of such 
information is strictly prohibited and may be unlawful. If you are not the 
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CONFIDENTIALITY NOTICE This message and any attachments are from the NAIC and are intended only for the addressee. Information contained herein is confidential, and may be privileged or exempt from disclosure pursuant to applicable federal or state law.  This message is not intended as a waiver of the confidential, privileged or exempted status of the information transmitted.  Unauthorized forwarding, printing, copying, distribution or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or by calling the NAIC Help Desk at (816)783-8500. 

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