[cisco-voip] 7940 Phone Unprovided Error

cj cuddlesworth84 at gmail.com
Fri Oct 9 11:30:13 EDT 2009


Hi Everyone,

I'm running a Cisco 7940 endpoint with SIP firmware of P0S3-07-4-00, and I
keep getting 'Phone Unprovided'.  It appears the phone is taking some of the
configuration because I am seeing the provisioned extension number in the
top right hand corner.  After going through the phone and looking at the
Status messages it says 'W320 (5) Errors Parsing SIP<mac>.cnf

Any troubleshooting suggestions would be GREATLY appreciated.

Here's a configuration snippet.

*Note: DN1 is a Cisco 7961 phone that has registered without issue.

 ip dhcp pool VOICE_SUBNET
   network 192.168.103.0 255.255.255.0
   default-router 192.168.103.1
   option 150 ip 192.168.103.1
   dns-server 192.0.0.55

voice register global
 mode cme
 max-dn 192
 max-pool 58
 load 7961 SIP41.8-4-1S
 load 7960-7940 P0S3-07-4-00
 create profile sync 0004870321710113
!
voice register dn  1
 number 100
!
voice register dn  2
 number 101
!
voice register pool  1
 id mac 001F.9EAB.EAF2
 type 7961
 number 1 dn 1
 username 1234 password cisco
!
voice register pool  2
 id mac 000E.D72E.518B
 type 7940
 number 1 dn 2
 username 5678 password butt


tftp-server flash:P003-07-4-00.bin
tftp-server flash:P003-07-4-00.sbn
tftp-server flash:P0S3-07-4-00.bin
tftp-server flash:P0S3-07-4-00.loads
tftp-server flash:P0S3-07-4-00.sb2


CME#more system:cme/sipphone/SIP000ED72E518B.cnf
image_version: "P0S3-07-4-00";
version_stamp: "0004870321710113";
user_info: "phone";
line1_name: "101";
line1_displayname: "";
line1_shortname: "";
line1_authname: "5678";
line1_password: "butt";
line2_name: "";
line2_displayname: "";
line2_shortname: "";
line2_authname: "";
line2_password: "";
auto_answer: "0";
speed_line1: "";
speed_label1: "";
speed_line2: "";
speed_label2: "";
speed_line3: "";
speed_label3: "";
speed_line4: "";
speed_label4: "";
speed_line5: "";
speed_label5: "";
speed_line6: "";
speed_label6: "";
speed_line7: "";
speed_label7: "";
call_hold_ringback: "0";
dnd_control: "0";
anonymous_call_block: "0";
callerid_blocking: "0";
enable_vad: "1";
semi_attended_transfer: "1";
call_waiting: "1";
cfwd_url: "";
cnf_join_enable: "1";
phone_label: "";
preferred_codec: "g729a";
dial_template: "";
dscpForAudio : 184;
dscpVideo : 136;
dscpForSCCPPhoneServices : 0;
dscpForCm2Dvce : 96;
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