[cisco-voip] 3 way calling
Lisa Notarianni
notariannil1 at scranton.edu
Fri Oct 16 12:38:01 EDT 2009
I programmed a Conference, Remove Last Participant and Conf List on 3
free buttons to make it easier to manage.
Thanks for your help!
Lisa
Lelio Fulgenzi wrote:
> sure, sure, don't give us all the details! ;)
>
> then you should use the conference button as described earlier.
>
> 1. modify "Drop Ad Hoc Conference" CCM service parameter
> accordingly to allow for the conference to continue when the
> initiator drops the call (NEVER is probably your best bet).
> 2. boss calls
> 3. admin presses conference softkey and dials number and presses
> conference soft key so boss can hear ringing (or whatever
> feedback loop is presented)
> 4. admin continues to press conflist button and is ready to drop
> the called party if the boss doesn't want to continue or
> themself if the boss wants to continue talking
>
> you can move the conference and conference list softkeys to the first
> screen so they don't have to press the more button. speeds up things a
> bit.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Lisa Notarianni" <notariannil1 at scranton.edu>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Cc: "Jason Fuermann" <JBF005 at shsu.edu>, cisco-voip at puck.nether.net
> Sent: Friday, October 16, 2009 11:17:15 AM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] 3 way calling
>
> I found the parameter and changed it to "True" so now it allows me to
> press "transfer" dial extn and hang up without the caller being
> disconnected..
>
> But here is the problem - when I press transfer the person calling in
> would go on hold. She need to talk to him while the phone is
> ringing. Transfer uses 2 separate calls. This does not work -
> although that feature change is helpful to us!
>
> Lelio Fulgenzi wrote:
>
> I believe your belief is correct.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Jason Fuermann" <JBF005 at shsu.edu>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Lisa Notarianni"
> <notariannil1 at scranton.edu>
> Cc: cisco-voip at puck.nether.net
> Sent: Friday, October 16, 2009 11:04:06 AM GMT -05:00 US/Canada
> Eastern
> Subject: RE: [cisco-voip] 3 way calling
>
> I believe there’s another parameter you have to set to allow
> transfer to complete on hangup.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Friday, October 16, 2009 10:00 AM
> *To:* Lisa Notarianni
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 3 way calling
>
>
>
> Why not use the transfer feature?
>
> * enable off-net transfers service/enterprise paramater
> * boss calls admin
> * admin pushes transfer, dials number and either:
>
> 1. announces call and hangs up, or
> 2. upon unsuccessful call, re-focus to boss's calls and
> press resume
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Lisa Notarianni" <notariannil1 at scranton.edu>
> Cc: cisco-voip at puck.nether.net
> Sent: Friday, October 16, 2009 10:36:29 AM GMT -05:00 US/Canada
> Eastern
> Subject: [cisco-voip] 3 way calling
>
> We are deploying VoIP phones in an office that processes calls a
> little differently.
>
> When the director calls in from outside to his secretary, she
> currently calls the number he wants to reach but stays on the line
> to make sure he is connected. If he is connected, on the old
> phone system it allowed her to just hang up and he would then be
> connected. If he was not connected she could then press "Flash"
> to drop the party she called. This was all done through a "Flash"
> button.
>
> The only way I can figure this out on our new VoIP phones is to
> use the Conference Calling feature (Conf). However, this is so
> step intensive I think she is going to be overwhelmed when I tell
> her how it has to be done.
>
> These would be the steps.
>
> Director calls into his secretary.
> She presses more button to get to Conf (Director goes on hold)
> She dials number he wants to reach and quickly presses Conf again
> so it is a 3 way call
>
> For her to disconnect herself and leave director on with person called
> Secretary presses more twice
> Presses ConfList
> Scrolls to herself
> Presses Remove
>
> For her to disconnect from person called (because it went to their
> voice mail)
> Secretary presses more twice
> Presses Conf List
> Scrolls to person called
> Presses Remove
>
>
> Any other ideas???
>
>
>
>
> _______________________________________________ cisco-voip mailing
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> --
--
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