[cisco-voip] 3 way calling

[Lelio Fulgenzi]

no problems....let us know how it works out. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Lisa Notarianni" <notariannil1 at scranton.edu> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Jason Fuermann" <JBF005 at shsu.edu>, cisco-voip at puck.nether.net 
Sent: Friday, October 16, 2009 12:38:01 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] 3 way calling 

I programmed a Conference, Remove Last Participant and Conf List on 3 free buttons to make it easier to manage. 

Thanks for your help! 

Lisa 

Lelio Fulgenzi wrote: 


sure, sure, don't give us all the details! ;) 

then you should use the conference button as described earlier. 


    1. modify "Drop Ad Hoc Conference" CCM service parameter accordingly to allow for the conference to continue when the initiator drops the call (NEVER is probably your best bet). 
    2. boss calls 
    3. admin presses conference softkey and dials number and presses conference soft key so boss can hear ringing (or whatever feedback loop is presented) 
    4. admin continues to press conflist button and is ready to drop the called party if the boss doesn't want to continue or themself if the boss wants to continue talking 

you can move the conference and conference list softkeys to the first screen so they don't have to press the more button. speeds up things a bit. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Lisa Notarianni" <notariannil1 at scranton.edu> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Jason Fuermann" <JBF005 at shsu.edu> , cisco-voip at puck.nether.net 
Sent: Friday, October 16, 2009 11:17:15 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] 3 way calling 

I found the parameter and changed it to "True" so now it allows me to press "transfer" dial extn and hang up without the caller being disconnected.. 

But here is the problem - when I press transfer the person calling in would go on hold. She need to talk to him while the phone is ringing. Transfer uses 2 separate calls. This does not work - although that feature change is helpful to us! 

Lelio Fulgenzi wrote: 


I believe your belief is correct. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Jason Fuermann" <JBF005 at shsu.edu> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> , "Lisa Notarianni" <notariannil1 at scranton.edu> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, October 16, 2009 11:04:06 AM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] 3 way calling 




I believe there’s another parameter you have to set to allow transfer to complete on hangup. 





From: cisco-voip-bounces at puck.nether.net [ mailto:cisco-voip-bounces at puck.nether.net ] On Behalf Of Lelio Fulgenzi 
Sent: Friday, October 16, 2009 10:00 AM 
To: Lisa Notarianni 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] 3 way calling 




Why not use the transfer feature? 

    • enable off-net transfers service/enterprise paramater 
    • boss calls admin 
    • admin pushes transfer, dials number and either: 




        1. announces call and hangs up, or 
        2. upon unsuccessful call, re-focus to boss's calls and press resume 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Lisa Notarianni" <notariannil1 at scranton.edu> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, October 16, 2009 10:36:29 AM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] 3 way calling 

We are deploying VoIP phones in an office that processes calls a little differently. 

When the director calls in from outside to his secretary, she currently calls the number he wants to reach but stays on the line to make sure he is connected. If he is connected, on the old phone system it allowed her to just hang up and he would then be connected. If he was not connected she could then press "Flash" to drop the party she called. This was all done through a "Flash" button. 

The only way I can figure this out on our new VoIP phones is to use the Conference Calling feature (Conf). However, this is so step intensive I think she is going to be overwhelmed when I tell her how it has to be done. 

These would be the steps. 

Director calls into his secretary. 
She presses more button to get to Conf (Director goes on hold) 
She dials number he wants to reach and quickly presses Conf again so it is a 3 way call 

For her to disconnect herself and leave director on with person called 
Secretary presses more twice 
Presses ConfList 
Scrolls to herself 
Presses Remove 

For her to disconnect from person called (because it went to their voice mail) 
Secretary presses more twice 
Presses Conf List 
Scrolls to person called 
Presses Remove Any other ideas??? 








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