[cisco-voip] Call Forwarding

Fri Oct 16 16:59:33 EDT 2009

We are in the process of deploying about 1,000 phones on campus with
very limited staff.  Phase 1 of our project is to get our entire network
upgraded, replace all network gear in about 70 buildings, phones out
there and have users get used to all the new features that come along
with them.  That is plenty for now.  It keeps us really busy in addition
to all the other things we do on a normal basis.  

Phase 2 will include all of those extras - one of which is possibly
having users log into CUCM.  It is just not a priority now.  Eventually
we will get there and we will consider if we will allow our users access
to our Call Manager.  Thanks for all of your input.  

Lisa
----- Original Message -----
From: Lelio Fulgenzi <lelio at uoguelph.ca>
Date: Friday, October 16, 2009 4:32 pm
Subject: Re: [cisco-voip] Call Forwarding
To: Bill Simon <bills at psu.edu>
Cc: cisco-voip at puck.nether.net

> While you raise one issue which comes up in Higher Ed court, 
> another issue is security. While in a corporate environment, you 
> can lock down machines and ensure who is on the other end of an IP 
> address, as I'm sure you can attest to, that's much harder to do in 
> a higher ed environment. It's not just the professor who wants his 
> phone to behave the way he wants, but it's also the fact that he 
> bought his PC with his own money and there's no way in h-e double 
> hockey sticks he's gonna let you prevent him from running whatever 
> software he wants on it and that includes opening an animated GIF 
> infected with the t-virus. 
> 
> Things are getting better though. 
> 
> --- 
> Lelio Fulgenzi, B.A. 
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 
> 2W1 
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
> "Bad grammar makes me [sic]" - Tshirt 
> 
> 
> ----- Original Message ----- 
> From: "Bill Simon" <bills at psu.edu> 
> To: "Go0se" <me at go0se.com> 
> Cc: cisco-voip at puck.nether.net 
> Sent: Friday, October 16, 2009 3:59:50 PM GMT -05:00 US/Canada 
> Eastern 
> Subject: Re: [cisco-voip] Call Forwarding 
> 
> Lots of us work in higher ed. I am familiar with Lisa's sentiment 
> but 
> fully disagree with it. There is often a battle raging in telecom 
> or IT 
> between those who want to enable functionality and those who want 
> to 
> keep it simple so as not to confuse. Too often the "keep it simple" 
> people win because they cite the luddite professor who can't 
> remember to 
> dial 8 for an outside call. Too bad. I thought this was "higher ed" 
> after all? 
> 
> Lisa, turn on user options. Have a department receptionist manage 
> Professor Luddite's phone. They'll catch on quickly enough; it's 
> not 
> that bad. We turned on user options and never looked back. In fact 
> we 
> integrated it with our web single-sign-on system. The interface is 
> actually a little more techy in 5.x+ than in 4.x but who cares. 
> People 
> learn to use it. They already use all kinds of strange web 
> applications 
> so what's another one? And if people don't want to use it they 
> don't 
> have to, but they won't be able to forward secondary lines or 
> manage 
> their personal address book or change line labels or anything else. 
> 
> Go0se wrote: 
> > You can restrict what CCM user options they can see under 
> > SYSTEM/ENTERPRISE PARAMETERS – CCMUser Parameters. So if you are 
> afraid 
> > they will “jazz up” something else, don’t give them the option. 
> > 
> > 
> > 
> > -Go0se 
> > 
> > http://atc.go0se.com 
> > 
> > 
> > 
> > *From:* cisco-voip-bounces at puck.nether.net 
> > [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lisa 
> Notarianni 
> > *Sent:* Friday, October 16, 2009 12:52 PM 
> > *To:* Voice Noob 
> > *Cc:* cisco-voip at puck.nether.net 
> > *Subject:* Re: [cisco-voip] Call Forwarding 
> > 
> > 
> > 
> > Too many other options for them to jazz up. I guess you never 
> worked on 
> > a Higher Ed Campus! 
> > 
> > Voice Noob wrote: 
> > 
> > “Sort of embarrassing when going from an antique Centrex system 
> to our 
> > new high tech VoIP phones and” we don’t allow them to use the new 
> > features such as managing their own settings. 
> > 
> > 
> > 
> > *From:* Lisa Notarianni [mailto:notariannil1 at scranton.edu] 
> > *Sent:* Friday, October 16, 2009 11:28 AM 
> > *To:* Voice Noob 
> > *Cc:* cisco-voip at puck.nether.net <mailto:cisco-
> voip at puck.nether.net> 
> > *Subject:* Re: [cisco-voip] Call Forwarding 
> > 
> > 
> > 
> > No - we don't allow them to log into Call Manager yet. 
> > 
> > Voice Noob wrote: 
> > 
> > They don’t have to call you. They can do it in the user page. 
> > 
> > 
> > 
> > That is the way the ring tones work. 
> > 
> > 
> > 
> > *From:* Lisa Notarianni [mailto:notariannil1 at scranton.edu] 
> > *Sent:* Friday, October 16, 2009 10:46 AM 
> > *To:* Voice Noob 
> > *Subject:* Re: [cisco-voip] Call Forwarding 
> > 
> > 
> > 
> > Actually I didn't really think the upgrade would change it. I 
> just 
> > think it is crazy that we can only call forward the top button. 
> Sort of 
> > embarrassing when going from an antique Centrex system to our new 
> high 
> > tech VoIP phones and you lose such an important feature. So, they 
> have 
> > to call me to request line to be call forwarded! 
> > 
> > I guess I just meant that even in the latest version they have 
> not 
> > changed that feature. 
> > 
> > Also another pet peave - when choosing rings - default has about 
> 29 
> > choices - all other have 7 choices! 
> > 
> > Lisa 
> > 
> > Voice Noob wrote: 
> > 
> > Why= Because that is the way it works. Why did you think an 
> upgrade 
> > would change that? Is it in the release notes that on version 7.1 
> you 
> > can CF a different line then the primary? 
> > 
> > 
> > 
> > *From:* cisco-voip-bounces at puck.nether.net 
> > <mailto:cisco-voip-bounces at puck.nether.net> 
> > [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lisa 
> Notarianni 
> > *Sent:* Friday, October 16, 2009 10:23 AM 
> > *To:* cisco-voip at puck.nether.net <mailto:cisco-
> voip at puck.nether.net> 
> > *Subject:* [cisco-voip] Call Forwarding 
> > 
> > 
> > 
> > We upgraded to CUCM 7.1. We still cannot call forward any line 
> except 
> > the top button on the phone - why??? This is a nuisance. 
> > 
> > We have secretaries who manage many lines on their phones and 
> they need 
> > to call forward multiple lines. 
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