[cisco-voip] Call Forwarding

[Bill Simon]

It sounds like you are exactly on the right track.  There is a big 
difference between "no" and "not yet."  Some of us were thinking "no" 
while you meant "not yet."  We did not bring up CCMUser until a few 
years after deployment.

notariannil1 at scranton.edu wrote:
> We are in the process of deploying about 1,000 phones on campus with
> very limited staff.  Phase 1 of our project is to get our entire network
> upgraded, replace all network gear in about 70 buildings, phones out
> there and have users get used to all the new features that come along
> with them.  That is plenty for now.  It keeps us really busy in addition
> to all the other things we do on a normal basis.  
> 
> Phase 2 will include all of those extras - one of which is possibly
> having users log into CUCM.  It is just not a priority now.  Eventually
> we will get there and we will consider if we will allow our users access
> to our Call Manager.  Thanks for all of your input.  
> 
> Lisa
> ----- Original Message -----
> From: Lelio Fulgenzi <lelio at uoguelph.ca>
> Date: Friday, October 16, 2009 4:32 pm
> Subject: Re: [cisco-voip] Call Forwarding
> To: Bill Simon <bills at psu.edu>
> Cc: cisco-voip at puck.nether.net
> 
>> While you raise one issue which comes up in Higher Ed court, 
>> another issue is security. While in a corporate environment, you 
>> can lock down machines and ensure who is on the other end of an IP 
>> address, as I'm sure you can attest to, that's much harder to do in 
>> a higher ed environment. It's not just the professor who wants his 
>> phone to behave the way he wants, but it's also the fact that he 
>> bought his PC with his own money and there's no way in h-e double 
>> hockey sticks he's gonna let you prevent him from running whatever 
>> software he wants on it and that includes opening an animated GIF 
>> infected with the t-virus. 
>>
>> Things are getting better though. 
>>
>> --- 
>> Lelio Fulgenzi, B.A. 
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 
>> 2W1 
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
>> "Bad grammar makes me [sic]" - Tshirt 
>>
>>
>> ----- Original Message ----- 
>> From: "Bill Simon" <bills at psu.edu> 
>> To: "Go0se" <me at go0se.com> 
>> Cc: cisco-voip at puck.nether.net 
>> Sent: Friday, October 16, 2009 3:59:50 PM GMT -05:00 US/Canada 
>> Eastern 
>> Subject: Re: [cisco-voip] Call Forwarding 
>>
>> Lots of us work in higher ed. I am familiar with Lisa's sentiment 
>> but 
>> fully disagree with it. There is often a battle raging in telecom 
>> or IT 
>> between those who want to enable functionality and those who want 
>> to 
>> keep it simple so as not to confuse. Too often the "keep it simple" 
>> people win because they cite the luddite professor who can't 
>> remember to 
>> dial 8 for an outside call. Too bad. I thought this was "higher ed" 
>> after all? 
>>
>> Lisa, turn on user options. Have a department receptionist manage 
>> Professor Luddite's phone. They'll catch on quickly enough; it's 
>> not 
>> that bad. We turned on user options and never looked back. In fact 
>> we 
>> integrated it with our web single-sign-on system. The interface is 
>> actually a little more techy in 5.x+ than in 4.x but who cares. 
>> People 
>> learn to use it. They already use all kinds of strange web 
>> applications 
>> so what's another one? And if people don't want to use it they 
>> don't 
>> have to, but they won't be able to forward secondary lines or 
>> manage 
>> their personal address book or change line labels or anything else. 
>>
>> Go0se wrote: 
>>> You can restrict what CCM user options they can see under 
>>> SYSTEM/ENTERPRISE PARAMETERS – CCMUser Parameters. So if you are 
>> afraid 
>>> they will “jazz up” something else, don’t give them the option. 
>>>
>>>
>>>
>>> -Go0se 
>>>
>>> http://atc.go0se.com 
>>>
>>>
>>>
>>> *From:* cisco-voip-bounces at puck.nether.net 
>>> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lisa 
>> Notarianni 
>>> *Sent:* Friday, October 16, 2009 12:52 PM 
>>> *To:* Voice Noob 
>>> *Cc:* cisco-voip at puck.nether.net 
>>> *Subject:* Re: [cisco-voip] Call Forwarding 
>>>
>>>
>>>
>>> Too many other options for them to jazz up. I guess you never 
>> worked on 
>>> a Higher Ed Campus! 
>>>
>>> Voice Noob wrote: 
>>>
>>> “Sort of embarrassing when going from an antique Centrex system 
>> to our 
>>> new high tech VoIP phones and” we don’t allow them to use the new 
>>> features such as managing their own settings. 
>>>
>>>
>>>
>>> *From:* Lisa Notarianni [mailto:notariannil1 at scranton.edu] 
>>> *Sent:* Friday, October 16, 2009 11:28 AM 
>>> *To:* Voice Noob 
>>> *Cc:* cisco-voip at puck.nether.net <mailto:cisco-
>> voip at puck.nether.net> 
>>> *Subject:* Re: [cisco-voip] Call Forwarding 
>>>
>>>
>>>
>>> No - we don't allow them to log into Call Manager yet. 
>>>
>>> Voice Noob wrote: 
>>>
>>> They don’t have to call you. They can do it in the user page. 
>>>
>>>
>>>
>>> That is the way the ring tones work. 
>>>
>>>
>>>
>>> *From:* Lisa Notarianni [mailto:notariannil1 at scranton.edu] 
>>> *Sent:* Friday, October 16, 2009 10:46 AM 
>>> *To:* Voice Noob 
>>> *Subject:* Re: [cisco-voip] Call Forwarding 
>>>
>>>
>>>
>>> Actually I didn't really think the upgrade would change it. I 
>> just 
>>> think it is crazy that we can only call forward the top button. 
>> Sort of 
>>> embarrassing when going from an antique Centrex system to our new 
>> high 
>>> tech VoIP phones and you lose such an important feature. So, they 
>> have 
>>> to call me to request line to be call forwarded! 
>>>
>>> I guess I just meant that even in the latest version they have 
>> not 
>>> changed that feature. 
>>>
>>> Also another pet peave - when choosing rings - default has about 
>> 29 
>>> choices - all other have 7 choices! 
>>>
>>> Lisa 
>>>
>>> Voice Noob wrote: 
>>>
>>> Why= Because that is the way it works. Why did you think an 
>> upgrade 
>>> would change that? Is it in the release notes that on version 7.1 
>> you 
>>> can CF a different line then the primary? 
>>>
>>>
>>>
>>> *From:* cisco-voip-bounces at puck.nether.net 
>>> <mailto:cisco-voip-bounces at puck.nether.net> 
>>> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lisa 
>> Notarianni 
>>> *Sent:* Friday, October 16, 2009 10:23 AM 
>>> *To:* cisco-voip at puck.nether.net <mailto:cisco-
>> voip at puck.nether.net> 
>>> *Subject:* [cisco-voip] Call Forwarding 
>>>
>>>
>>>
>>> We upgraded to CUCM 7.1. We still cannot call forward any line 
>> except 
>>> the top button on the phone - why??? This is a nuisance. 
>>>
>>> We have secretaries who manage many lines on their phones and 
>> they need 
>>> to call forward multiple lines.