[cisco-voip] MoH issues with Cisco Attendant Console

[Oddiraju, Kiran @ London SMC]

Hi Guys, 

 

Cisco CallManager 7 

Cisco Attendant Console 

Cisco IP Phones 7965 

Cisco Attendant Console (old version not ARC)

 

I have a problem with Cisco Attendant Console, when the ac user tries to
transfer or consult transfer the call, the caller should hear music on
hold but here no music on hold is played. But if the AC user transfers
the call directly from the ip phone, the MoH is played. When I place a
user on hold, the MoH seems to be working fine, its problem only when I
do a Transfer. The MoH resources are located in the head office
connected via an MPLS link and am using the old version of Attendant
Console (not ARC). The Media Resources and Music on Hold settings are
configured properly under the pilot point.

 

 

Is there any setting that I am missing or need to look into for Music on
Hold for Attendant Consoles? 

 

Many thanks, 

Kiran


CB Richard Ellis Limited, Registered Office: St Martin's Court, 
10 Paternoster Row, London, EC4M 7HP, registered in England and Wales No. 3536032. 
Regulated by the RICS and an appointed representative of CB Richard Ellis 
Indirect Investment Services Limited which is authorised and regulated by the Financial Services Authority.

This communication is from CB Richard Ellis Limited or one of its 
associated/subsidiary companies. This communication contains information 
which is confidential and may be privileged. If you are not the intended recipient, 
please contact the sender immediately. Any use of its contents is strictly prohibited 
and you must not copy, send or disclose it, or rely on its contents in any way whatsoever. 
Reasonable care has been taken to ensure that this communication 
(and any attachments or hyperlinks contained within it) is free from computer viruses. 
No responsibility is accepted by CB Richard Ellis Limited or its associated/subsidiary 
companies and the recipient should carry out any appropriate virus checks.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20091019/4ed7d350/attachment.html>