[cisco-voip] uccx - agents getting bumped out of agent desktop

[Jeff Garvas]

Rosella,

I've seen this caused by lack of QoS for the agent desktop traffic.    In
the right conditions it would cause completely random drops that we couldn't
attribute to anything else.   I think we matched based on the CRS server IPs
and the appropriate ports (for the desktop) and then put it into a proper
bucket so that it had some level of priority over other traffic.

I'd try that if you're not already doing it.

On Mon, Oct 19, 2009 at 1:36 PM, Rossella Mariotti-Jones <
rossella.mariotti.jones at chemeketa.edu> wrote:

>  We’ve been getting complaints from agents who once in a while get bumped
> out of the agent desktop with this message “lost connection with the cisco
> crs application server”, they can log back in right away. This happened a
> few times last week and once today. I’m trying to figure out if it might be
> a license issue, we have 10 seats and 13 configured Resources/agents (maybe
> 6 of them in use at the same time). I turned on CRS Desktop Services traces,
> would this shed some light? Where do I pick up the logs? Any other ideas?
> Thanks in advance.
>
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