[cisco-voip] uccx - agents getting bumped out of agent desktop

[Rossella Mariotti-Jones]

We've been getting complaints from agents who once in a while get bumped
out of the agent desktop with this message "lost connection with the
cisco crs application server", they can log back in right away. This
happened a few times last week and once today. I'm trying to figure out
if it might be a license issue, we have 10 seats and 13 configured
Resources/agents (maybe 6 of them in use at the same time). I turned on
CRS Desktop Services traces, would this shed some light? Where do I pick
up the logs? Any other ideas? Thanks in advance.

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