[cisco-voip] Converting Public Safety

[Truelove_John]

On #2.

Hunt Pilot 

 Hunt List

Primary Line Group with users phones

Secondary Line Group with 24hr dispatch and users lines if needed

 

Set Line groups to  try next members, then try next group in Hunt List.

Distribution Algorithm Broadcast

Primary Line Grp set RNA Reversion Timeout for 2 rings (in seconds)

 

We have something similar setup for our helpdesk hotline.  Rings 2 phones first, then after 2 rings starts ringing 7 phones total.

 

HTH

 

John Truelove

AET Inc. - Senior Network Analyst CCNP

3600 E. Head Road

Terre Haute, IN  47805

812-462-5109

 

 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lisa Notarianni
Sent: Tuesday, October 20, 2009 12:20 PM
Cc: cisco-voip at puck.nether.net
Subject: [cisco-voip] Converting Public Safety

 

We are ready to convert our Public Safety department from Centrex to VoIP.

Here are initial issues:

1.  They record conversations on 6 of their lines.

2.  They don't want voice mail ever since they have 24 hour coverage.  So, they want many of their lines to ring on the users phone but after 3 or 4 rings start to ring on the main dispatch phone (where the 24 hour staff is).  They want the actual number to appear and ring - not call forward to the dispatch line so they know which line is ringing.

Any ideas?

Thanks,
Lisa



-- 
 

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