[cisco-voip] Converting Public Safety

[Sandy Lee]

Hi,

For item #1, we have a setup exactly like that. We use a gateway with a FXO card and route all the calls on those lines, so they can be recorded by the device. Not an ideal solution, but it works. 

 

Regards.

________________________________

 

Sandy Lee

Analyste

DTI-Direction des technologies de l'information 

Université Laval

Email : Sandy.Lee at dti.ulaval.ca <mailto:Sandy.Lee at sit.ulaval.ca> 

( 418.656.2131, ext. 4420

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Avis relatif à la confidentialité / Notice of confidentiality <http://www.rec.ulaval.ca/lce/securite/confidentialite.htm> 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lisa Notarianni
Sent: Tuesday, October 20, 2009 1:35 PM
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Converting Public Safety

 

I think the Hunt Group will solve issue #2.

For item #1 there is already a recording device in place.  3 of six lines will be converted to VoIP and we are leaving the other 3 Centrex.  All 6 lines need to use this device.  Can a traditional recording device be used with VoIP?



1) You're going to need a small scale recording system... there is a plethora of them out there. 

2) So you want the phone to display the original called number rather than the caller number? Not sure I understand.

On Tue, Oct 20, 2009 at 12:19 PM, Lisa Notarianni <notariannil1 at scranton.edu> wrote:

We are ready to convert our Public Safety department from Centrex to VoIP.

Here are initial issues:

1.  They record conversations on 6 of their lines.

2.  They don't want voice mail ever since they have 24 hour coverage.  So, they want many of their lines to ring on the users phone but after 3 or 4 rings start to ring on the main dispatch phone (where the 24 hour staff is).  They want the actual number to appear and ring - not call forward to the dispatch line so they know which line is ringing.

Any ideas?

Thanks,
Lisa



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