[cisco-voip] auto attendant on unity 5.0(1)

[Go0se]

Check the "operator" call handler and check that the call transfer is
correctly configured for the extension of your operator.

 

-Go0se

http://atc.go0se.com

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Abebe Amare
Sent: Monday, October 26, 2009 9:31 AM
To: cisco voip
Subject: [cisco-voip] auto attendant on unity 5.0(1)

 

CUCM 6.1.3.1000-16
Unity 5.0(1)


I have auto attendant working on UCCX but want to move it to a freshly
installed unity. I configured unity integration with CUCM and the ports are
assigned the correct CSS. CTI RP on CUCM configured to CFwdall to VM and I
have assinged the correct VM profile to it. In the Unity SA I created auto
attendant call handler and assigned the CTI RP DN as extension. After doing
this when I call the DN for the auto attendant and press 0 for operator, the
system keeps saying "operator not available". What shall I do to correct
this problem?

regards,
Abebe Amare (CCNP, CCNA Voice)
VivaCell

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