[cisco-voip] Anyone Out There Using the Cisco TSP File for 7.X ??? Dial from Contacts

[Ryan Ratliff]

Even the release notes for CTC state that the Office 2003 apps are  
supported.

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cupa/click_to_call/7.0/english/release/ReleaseNote_c2c.html#wp2469079

I'd strongly encourage going with CTC over the TSP.

-Ryan

On Aug 31, 2009, at 5:38 PM, Voice Noob wrote:

Didn’t we ask you before why you couldn’t use Outlook/ Exchange 2003?  
CTC does not care what version of Exchange you are using.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net 
] On Behalf Of Miller, Steve
Sent: Monday, August 31, 2009 1:46 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Anyone Out There Using the Cisco TSP File for  
7.X ??? Dial from Contacts

We are having some new issues.  After configuring everything (our  
desktop manager actually set everything up) about 6 weeks ago, we are  
now experiencing issues with people being able to configure the TSP  
file from their laptops (control panel/phone modem, etc).  Not  
everyone is having the problem, but some are.  Some people who were  
able to configure before cannot now.  We have tried re-installing, but  
it only works until the computer is rebooted and then it fails.  We  
use this feature firm-wide and have about 1200 users.

Note: When we upgraded to CUCM 7.0.2, we wanted to use "Click to Call"  
which is supported by Cisco, but found at the last minute that it  
wouldn't work for us because we were using Outlook/Exchange 2003.  Our  
desktop gurus finally figured out how to push the TSP/Dial from  
Contacts software (which we used for 3 years prior to the CUCM  
upgrade) it to all the desktops, but now it is failing at times. Any  
suggestions or ideas would be greatly appreciated!  Thank you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com


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