[cisco-voip] Anyone Out There Using the Cisco TSP File for 7.X ??? Dial from Contacts

[Miller, Steve]

Yes.  The release notes clearly state that 2003 is supported and we were
happy to switch to CTC, but we couldn't make it work.  When I see "we",
I am also including our vendor who had extensive experience with CTC.
It was the worst part of our upgrade to CUCM 7 which was generally very
successful. It's sort of a catch 22, because neither program is ideal,
but our customers have been using it for 3 years so we have to make
SOMETHING work.

Anyone else using Outlook/Exchange 2003 and running CTC?  That would
also be interesting to know.  We had VERY uneven results when we went to
push the program to folks.  After extensive testing, we gave up.


Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 


-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Tuesday, September 01, 2009 10:06 AM
To: Voice Noob
Cc: Miller, Steve; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Anyone Out There Using the Cisco TSP File for
7.X ??? Dial from Contacts

Even the release notes for CTC state that the Office 2003 apps are  
supported.

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cupa/click_to_call
/7.0/english/release/ReleaseNote_c2c.html#wp2469079

I'd strongly encourage going with CTC over the TSP.

-Ryan

On Aug 31, 2009, at 5:38 PM, Voice Noob wrote:

Didn't we ask you before why you couldn't use Outlook/ Exchange 2003?  
CTC does not care what version of Exchange you are using.

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net 
] On Behalf Of Miller, Steve
Sent: Monday, August 31, 2009 1:46 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Anyone Out There Using the Cisco TSP File for  
7.X ??? Dial from Contacts

We are having some new issues.  After configuring everything (our  
desktop manager actually set everything up) about 6 weeks ago, we are  
now experiencing issues with people being able to configure the TSP  
file from their laptops (control panel/phone modem, etc).  Not  
everyone is having the problem, but some are.  Some people who were  
able to configure before cannot now.  We have tried re-installing, but  
it only works until the computer is rebooted and then it fails.  We  
use this feature firm-wide and have about 1200 users.

Note: When we upgraded to CUCM 7.0.2, we wanted to use "Click to Call"  
which is supported by Cisco, but found at the last minute that it  
wouldn't work for us because we were using Outlook/Exchange 2003.  Our  
desktop gurus finally figured out how to push the TSP/Dial from  
Contacts software (which we used for 3 years prior to the CUCM  
upgrade) it to all the desktops, but now it is failing at times. Any  
suggestions or ideas would be greatly appreciated!  Thank you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com


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