[cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2

[Damien Ball]

I tried resetting it on the user (just disabling and enabling it),  
i've also tried, from the PhoneSystem Integration menu, Checking  
"Force All MWIs Off for this Phone System, then running a MWI Sync for  
the entire phone system.  I still get the same results.

My last ideas was to tell the user to write down any needed voice  
messages so that I could recreate his account.
--
Damien Ball
Network Engineer
Granville County Schools
101 Delacroix Street
Oxford, NC  27565
Email:  balld at gcs.k12.nc.us
Office:  919-690-2339
Fax:      919-690-2338

On Sep 1, 2009, at 11:58 AM, Lelio Fulgenzi wrote:

> Not sure about the traces, but have you tried resetting the MWIs  
> from within Unity Connection? I know that sometimes if an MWI  
> failed, it doesn't reset.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Damien Ball" <balld at gcs.k12.nc.us>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Cc: "Sean Walberg" <swalberg at gmail.com>, cisco-voip at puck.nether.net
> Sent: Tuesday, September 1, 2009 11:56:53 AM GMT -05:00 US/Canada  
> Eastern
> Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection  
> 7.0.2
>
> I've checked that and they do not.  The only thing fishy that I saw  
> for their MWI configuration was that it wasn't inheriting the  
> extension from the user.  I set this option, but I still get the  
> same behavior.
>
> Interesting note, I ran a report on CCM (Also running version  
> 7.0.2).  In the system reports I ran a report on voicemail and it  
> lists DNs that currently have lit MWIs.  The extensions having the  
> problem are not listed as being enabled, but if I look at that  
> specific user in UCon, their MWI is set to On.  I assume this is a  
> syncing issue between UCon and CCM with MWIs.  Is there a trace for  
> this specifically?
> --
> Damien Ball
> Network Engineer
> Granville County Schools
> 101 Delacroix Street
> Oxford, NC  27565
> Email:  balld at gcs.k12.nc.us
> Office:  919-690-2339
> Fax:      919-690-2338
>
> On Sep 1, 2009, at 11:43 AM, Lelio Fulgenzi wrote:
>
> Connection = No Exchange. ;)
>
> Have you checked to see whether those extensions are alternate MWIs  
> for another mailbox?
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Sean Walberg" <swalberg at gmail.com>
> To: "Damien Ball" <balld at gcs.k12.nc.us>
> Cc: cisco-voip at puck.nether.net
> Sent: Tuesday, September 1, 2009 11:40:15 AM GMT -05:00 US/Canada  
> Eastern
> Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection  
> 7.0.2
>
> We get this often when one of the Exchange servers goes for a dive.  
> It works as normal except MWI and outcalling stop working until we  
> bounce Unity.
>
> Sean
>
> On Tue, Sep 1, 2009 at 9:38 AM, Damien Ball <balld at gcs.k12.nc.us>  
> wrote:
> I'm having a problem with a handful of users (about 2-3) where their  
> MWI will not turn off.  They have no new messages in their mailbox  
> but the MWI is still lit.  I tried resyncing the MWIs from the  
> PhoneSystem Menu and even Forced all MWIs off for the phone system  
> and then did a resync.  They still turned back on after the sync.   
> Any suggestions?
>
> --
> Damien Ball
> Network Engineer
> Granville County Schools
> 101 Delacroix Street
> Oxford, NC  27565
> Email:  balld at gcs.k12.nc.us
> Office:  919-690-2339
> Fax:      919-690-2338
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> -- 
> Sean Walberg <sean at ertw.com>    http://ertw.com/
>
> _______________________________________________ cisco-voip mailing  
> list cisco-voip at puck.nether.nethttps://puck.nether.net/mailman/ 
> listinfo/cisco-voip
>
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090901/2bb87a5a/attachment.html>