[cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2

Tue Sep 1 12:10:38 EDT 2009

I have seen something like this before. The issue I experienced was the alias no longer matched the account, I had to delete and recreate the account to resolve the issue.

Loren Gray
Network Specialist
Twin Rivers Unified School District
Sacramento, CA 95652
916-286-5150

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Damien Ball
Sent: Tuesday, September 01, 2009 9:08 AM
To: Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2

I tried resetting it on the user (just disabling and enabling it), i've also tried, from the PhoneSystem Integration menu, Checking "Force All MWIs Off for this Phone System, then running a MWI Sync for the entire phone system.  I still get the same results.

My last ideas was to tell the user to write down any needed voice messages so that I could recreate his account.
--
Damien Ball
Network Engineer
Granville County Schools
101 Delacroix Street
Oxford, NC  27565
Email:  balld at gcs.k12.nc.us<mailto:balld at gcs.k12.nc.us>
Office:  919-690-2339
Fax:      919-690-2338

On Sep 1, 2009, at 11:58 AM, Lelio Fulgenzi wrote:

Not sure about the traces, but have you tried resetting the MWIs from within Unity Connection? I know that sometimes if an MWI failed, it doesn't reset.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Damien Ball" <balld at gcs.k12.nc.us<mailto:balld at gcs.k12.nc.us>>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: "Sean Walberg" <swalberg at gmail.com<mailto:swalberg at gmail.com>>, cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Tuesday, September 1, 2009 11:56:53 AM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2

I've checked that and they do not.  The only thing fishy that I saw for their MWI configuration was that it wasn't inheriting the extension from the user.  I set this option, but I still get the same behavior.

Interesting note, I ran a report on CCM (Also running version 7.0.2).  In the system reports I ran a report on voicemail and it lists DNs that currently have lit MWIs.  The extensions having the problem are not listed as being enabled, but if I look at that specific user in UCon, their MWI is set to On.  I assume this is a syncing issue between UCon and CCM with MWIs.  Is there a trace for this specifically?
--
Damien Ball
Network Engineer
Granville County Schools
101 Delacroix Street
Oxford, NC  27565
Email:  balld at gcs.k12.nc.us<mailto:balld at gcs.k12.nc.us>
Office:  919-690-2339
Fax:      919-690-2338

On Sep 1, 2009, at 11:43 AM, Lelio Fulgenzi wrote:

Connection = No Exchange. ;)

Have you checked to see whether those extensions are alternate MWIs for another mailbox?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Sean Walberg" <swalberg at gmail.com<mailto:swalberg at gmail.com>>
To: "Damien Ball" <balld at gcs.k12.nc.us<mailto:balld at gcs.k12.nc.us>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Tuesday, September 1, 2009 11:40:15 AM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2

We get this often when one of the Exchange servers goes for a dive. It works as normal except MWI and outcalling stop working until we bounce Unity.

Sean
On Tue, Sep 1, 2009 at 9:38 AM, Damien Ball <balld at gcs.k12.nc.us<mailto:balld at gcs.k12.nc.us>> wrote:
I'm having a problem with a handful of users (about 2-3) where their MWI will not turn off.  They have no new messages in their mailbox but the MWI is still lit.  I tried resyncing the MWIs from the PhoneSystem Menu and even Forced all MWIs off for the phone system and then did a resync.  They still turned back on after the sync.  Any suggestions?

--
Damien Ball
Network Engineer
Granville County Schools
101 Delacroix Street
Oxford, NC  27565
Email:  balld at gcs.k12.nc.us<mailto:balld at gcs.k12.nc.us>
Office:  919-690-2339
Fax:      919-690-2338

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--
Sean Walberg <sean at ertw.com<mailto:sean at ertw.com>>    http://ertw.com/

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