[cisco-voip] Laggy 7961 Telephones

[Wes Sisk]

 From a user experience perspective I agree. The UI of the new 3rd gen 
phones respond slower compared to the older 2nd gen 7940/7960.  There 
have been some enhancements. One of the primary instances I used to cite 
was onhook dialing.  7940/60 send out digits very rapidly when going 
offhook.  7961 and other 3rd gen phones were terribly slow.  This was 
"resolved" by enabling enbloc dialing on 3rd gen phones so they send the 
complete dial string in one message rather than sending one digit at a 
time.  This had impact on other features.

In casual observation completely agree.  Unfortunately this "user 
perception" was a missing requirement for the new products.  This would 
be a good message for your account team.

/Wes

On Tuesday, September 01, 2009 12:00:05 PM , Robert Singleton 
<rsingleton at morsco.com> wrote:
> We have over 1300 telephones in the field, only about 133 of them are 
> 7961's. I have a fairly large percentage of those users, including 
> myself sometimes, who notice some degree of lag in the telephone's 
> response to user input, especially amongst those who may have formerly 
> had a 7960.
>
> For example, my duties often require making several test calls, 
> usually in rapid succession. So, I dial a number, get a busy or a ring 
> or whatever, press EndCall and start dialing the next number. The 7961 
> generally doesn't start responding until about the 3rd or 4th digit, 
> which means I have to EndCall and begin dialing again. My 7960 "test" 
> phone cannot be tripped up like that, not as fast as I can dial it.
>
> I suppose this user experience would not be a problem if they users 
> had always had 7961's, but since we're dealing with enigmatic people 
> who are generally essentially computer illiterate but know thousands 
> of 20 digit part numbers and can type those at 100 words per minute, 
> they expect the phone to keep up with them.
>
> So, while I expect there to be nothing to be done about it, I thought 
> I should check the brain trust here before consulting with TAC on the 
> issue...
>
> Robert
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip