[cisco-voip] anybody know a good Doc for comparing contact center express and enterprise ?

[Lelio Fulgenzi]

I recall one of the things that IPCCx couldn't do that IPCCe could do was maintaining historical reporting after upgrades. Again, if that sort of stuff is not important to you, then IPCCx is fine. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Jonathan Charles" <jonvoip at gmail.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Scott Voll" <svoll.voip at gmail.com>, cisco-voip at puck.nether.net 
Sent: Thursday, September 3, 2009 10:19:24 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact center express and enterprise ? 

Well, with a Premium license and UCCX 7, I am not sure there are 
features in Enterprise that Express can't do (other than scale to like 
400000 agents...) 

Now, you can even set up UCCX to do robo calls... 


Jonathan 

On Thu, Sep 3, 2009 at 8:47 AM, Lelio Fulgenzi<lelio at uoguelph.ca> wrote: 
> Sorry, I meant to add that there are obviously some features that IPCCx does 
> not have that IPCC enterprise does. Not sure what those are, but if you need 
> a feature, you need a feature. IPCCx is growing by leaps and bounds feature 
> wise, so you might even be surprised. 
> 
> --- 
> Lelio Fulgenzi, B.A. 
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
> "Bad grammar makes me [sic]" - Tshirt 
> 
> 
> ----- Original Message ----- 
> From: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
> To: "Scott Voll" <svoll.voip at gmail.com> 
> Cc: cisco-voip at puck.nether.net, "jeremy co" <jeremy.cool14 at gmail.com> 
> Sent: Thursday, September 3, 2009 9:38:35 AM GMT -05:00 US/Canada Eastern 
> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact 
> center express and enterprise ? 
> 
> IPCCx v7 supports up to 300 agents now. 
> 
> If you need more, you might be better off considering multiple IPCCx 
> installations. From what I hear, IPCC enterprise is a dog to install, 
> maintain, etc. You also need professional services to do the work. At least 
> IPCCx I think you can do by your self. 
> 
> 
> --- 
> Lelio Fulgenzi, B.A. 
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
> "Bad grammar makes me [sic]" - Tshirt 
> 
> 
> ----- Original Message ----- 
> From: "Scott Voll" <svoll.voip at gmail.com> 
> To: "jeremy co" <jeremy.cool14 at gmail.com> 
> Cc: cisco-voip at puck.nether.net 
> Sent: Thursday, September 3, 2009 12:31:41 AM GMT -05:00 US/Canada Eastern 
> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact 
> center express and enterprise ? 
> 
> 150 agents or less --> express 
> 151 agents or more --> enterprise 
> you have some $$ --> express 
> you have lots of $$$$$$$$$$ --> enterprise 
> petty much sums it up ;-) 
> Scott 
> PS. Sorry I don't know of a good doc. 
> 
> On Wed, Sep 2, 2009 at 6:44 PM, jeremy co <jeremy.cool14 at gmail.com> wrote: 
>> 
>> Hi, 
>> anybody know a good Doc for comparing contact center express and 
>> enterprise ? 
>> 
>> 
>> Jeremy 
>> _______________________________________________ 
>> cisco-voip mailing list 
>> cisco-voip at puck.nether.net 
>> https://puck.nether.net/mailman/listinfo/cisco-voip 
>> 
> 
> 
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