[cisco-voip] anybody know a good Doc for comparing contact center express and enterprise ?

[Jonathan Charles]

That is fixed too, now, after 3 years...


J

On Thu, Sep 3, 2009 at 9:21 AM, Lelio Fulgenzi<lelio at uoguelph.ca> wrote:
> I recall one of the things that IPCCx couldn't do that IPCCe could do was
> maintaining historical reporting after upgrades. Again, if that sort of
> stuff is not important to you, then IPCCx is fine.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Jonathan Charles" <jonvoip at gmail.com>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Cc: "Scott Voll" <svoll.voip at gmail.com>, cisco-voip at puck.nether.net
> Sent: Thursday, September 3, 2009 10:19:24 AM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact
> center  express and enterprise ?
>
> Well, with a Premium license and UCCX 7, I am not sure there are
> features in Enterprise that Express can't do (other than scale to like
> 400000 agents...)
>
> Now, you can even set up UCCX to do robo calls...
>
>
> Jonathan
>
> On Thu, Sep 3, 2009 at 8:47 AM, Lelio Fulgenzi<lelio at uoguelph.ca> wrote:
>> Sorry, I meant to add that there are obviously some features that IPCCx
>> does
>> not have that IPCC enterprise does. Not sure what those are, but if you
>> need
>> a feature, you need a feature. IPCCx is growing by leaps and bounds
>> feature
>> wise, so you might even be surprised.
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> "Bad grammar makes me [sic]" - Tshirt
>>
>>
>> ----- Original Message -----
>> From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
>> To: "Scott Voll" <svoll.voip at gmail.com>
>> Cc: cisco-voip at puck.nether.net, "jeremy co" <jeremy.cool14 at gmail.com>
>> Sent: Thursday, September 3, 2009 9:38:35 AM GMT -05:00 US/Canada Eastern
>> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact
>> center express and enterprise ?
>>
>> IPCCx v7 supports up to 300 agents now.
>>
>> If you need more, you might be better off considering multiple IPCCx
>> installations. From what I hear, IPCC enterprise is a dog to install,
>> maintain, etc. You also need professional services to do the work. At
>> least
>> IPCCx I think you can do by your self.
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> "Bad grammar makes me [sic]" - Tshirt
>>
>>
>> ----- Original Message -----
>> From: "Scott Voll" <svoll.voip at gmail.com>
>> To: "jeremy co" <jeremy.cool14 at gmail.com>
>> Cc: cisco-voip at puck.nether.net
>> Sent: Thursday, September 3, 2009 12:31:41 AM GMT -05:00 US/Canada Eastern
>> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact
>> center express and enterprise ?
>>
>> 150 agents or less --> express
>> 151 agents or more --> enterprise
>> you have some $$ --> express
>> you have lots of $$$$$$$$$$ --> enterprise
>> petty much sums it up ;-)
>> Scott
>> PS.  Sorry I don't know of a good doc.
>>
>> On Wed, Sep 2, 2009 at 6:44 PM, jeremy co <jeremy.cool14 at gmail.com> wrote:
>>>
>>> Hi,
>>> anybody know a good Doc for comparing contact center express and
>>> enterprise ?
>>>
>>>
>>> Jeremy
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>>
>> _______________________________________________ cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>