[cisco-voip] anybody know a good Doc for comparing contact center express and enterprise ?

[Lelio Fulgenzi]

The definitely seem to be picking up the pace with IPCCx features. Good to hear. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Jonathan Charles" <jonvoip at gmail.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Scott Voll" <svoll.voip at gmail.com>, cisco-voip at puck.nether.net 
Sent: Thursday, September 3, 2009 10:26:58 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact center express and enterprise ? 

That is fixed too, now, after 3 years... 


J 

On Thu, Sep 3, 2009 at 9:21 AM, Lelio Fulgenzi<lelio at uoguelph.ca> wrote: 
> I recall one of the things that IPCCx couldn't do that IPCCe could do was 
> maintaining historical reporting after upgrades. Again, if that sort of 
> stuff is not important to you, then IPCCx is fine. 
> 
> --- 
> Lelio Fulgenzi, B.A. 
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
> "Bad grammar makes me [sic]" - Tshirt 
> 
> 
> ----- Original Message ----- 
> From: "Jonathan Charles" <jonvoip at gmail.com> 
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
> Cc: "Scott Voll" <svoll.voip at gmail.com>, cisco-voip at puck.nether.net 
> Sent: Thursday, September 3, 2009 10:19:24 AM GMT -05:00 US/Canada Eastern 
> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact 
> center express and enterprise ? 
> 
> Well, with a Premium license and UCCX 7, I am not sure there are 
> features in Enterprise that Express can't do (other than scale to like 
> 400000 agents...) 
> 
> Now, you can even set up UCCX to do robo calls... 
> 
> 
> Jonathan 
> 
> On Thu, Sep 3, 2009 at 8:47 AM, Lelio Fulgenzi<lelio at uoguelph.ca> wrote: 
>> Sorry, I meant to add that there are obviously some features that IPCCx 
>> does 
>> not have that IPCC enterprise does. Not sure what those are, but if you 
>> need 
>> a feature, you need a feature. IPCCx is growing by leaps and bounds 
>> feature 
>> wise, so you might even be surprised. 
>> 
>> --- 
>> Lelio Fulgenzi, B.A. 
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
>> "Bad grammar makes me [sic]" - Tshirt 
>> 
>> 
>> ----- Original Message ----- 
>> From: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
>> To: "Scott Voll" <svoll.voip at gmail.com> 
>> Cc: cisco-voip at puck.nether.net, "jeremy co" <jeremy.cool14 at gmail.com> 
>> Sent: Thursday, September 3, 2009 9:38:35 AM GMT -05:00 US/Canada Eastern 
>> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact 
>> center express and enterprise ? 
>> 
>> IPCCx v7 supports up to 300 agents now. 
>> 
>> If you need more, you might be better off considering multiple IPCCx 
>> installations. From what I hear, IPCC enterprise is a dog to install, 
>> maintain, etc. You also need professional services to do the work. At 
>> least 
>> IPCCx I think you can do by your self. 
>> 
>> 
>> --- 
>> Lelio Fulgenzi, B.A. 
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
>> "Bad grammar makes me [sic]" - Tshirt 
>> 
>> 
>> ----- Original Message ----- 
>> From: "Scott Voll" <svoll.voip at gmail.com> 
>> To: "jeremy co" <jeremy.cool14 at gmail.com> 
>> Cc: cisco-voip at puck.nether.net 
>> Sent: Thursday, September 3, 2009 12:31:41 AM GMT -05:00 US/Canada Eastern 
>> Subject: Re: [cisco-voip] anybody know a good Doc for comparing contact 
>> center express and enterprise ? 
>> 
>> 150 agents or less --> express 
>> 151 agents or more --> enterprise 
>> you have some $$ --> express 
>> you have lots of $$$$$$$$$$ --> enterprise 
>> petty much sums it up ;-) 
>> Scott 
>> PS. Sorry I don't know of a good doc. 
>> 
>> On Wed, Sep 2, 2009 at 6:44 PM, jeremy co <jeremy.cool14 at gmail.com> wrote: 
>>> 
>>> Hi, 
>>> anybody know a good Doc for comparing contact center express and 
>>> enterprise ? 
>>> 
>>> 
>>> Jeremy 
>>> _______________________________________________ 
>>> cisco-voip mailing list 
>>> cisco-voip at puck.nether.net 
>>> https://puck.nether.net/mailman/listinfo/cisco-voip 
>>> 
>> 
>> 
>> _______________________________________________ cisco-voip mailing list 
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>> 
> 
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